EXTRA SYOX PREPAID FREQUENTLY ASKED QUESTIONS

Introduction

1.      What is the EXTRA SYOX PREPAID plan?

EXTRA SYOX PREPAID plan is a one-of-a-kind prepaid data plan that comes with high-speed daily data that is fit for all types of browsing with Unlimited Basic Internet to back you up during emergencies and best of all – Unlimited Hotspot! Instantly turn your phone into a hotspot device so you don’t have to be dependent on slow public WIFI.

 

2.      How much is the EXTRA SYOX PREPAID plan?

The EXTRA SYOX PREPAID plan is priced at RM30. With so much packed into a single plan, the price does not get any better than this!

 

3.      When will the EXTRA SYOX PREPAID plan be available?
The EXTRA SYOX PREPAID plan will be available from 3^rd June 2021, 12AM onwards until further notice.

4.      How does the EXTRA SYOX PREPAID Data Plan work?

This is how it works!

1.      Purchase the EXTRA SYOX PREPAID data plan.

2.      700MB/daily @ 30days will be instantly activated automatically! The remainder will be stored in your account and activated on a daily basis.

3.      The 50 minutes will be credited to your Season Pass counter within two (2) working days from the date of purchase.

4.      Time to enjoy high-speed data and start browsing away!

5.      What does the EXTRA SYOX PREPAID plan offer?

The EXTRA SYOX PREPAID plan consists of 21GB high-speed data, Unlimited Basic Internet (with FUP) & 50 minutes. Refer below for more details!

 

EXTRA SYOX PREPAID
Item	Quota	Details	Validity
High-Speed Data	21GB (700MB/daily @ 30days)*	700MB/daily @ 30days instantly activated after purchase	For 30 days
Talk Time Minutes	50 Minutes	Will be credited into account within two (2) working days	Able to carry forward and use, provided Prepaid account is active
Basic Internet	Unlimited**	Only activated when daily quota has been fully utilized	30 days

 

Note:

*The 700MB/daily @ 30days will be valid up until 11:59PM daily after purchase, regardless of the time of purchase. (E.g., Regardless if you purchase the EXTRA SYOX PREPAID data plan at 5PM or 11:59PM on the same day, a fresh batch of 700MB will be renewed at 12AM for the remaining days)

**Unlimited Basic Internet Data quota is subjected to FUP.

 

Pro Tip: Redeem the EXTRA SYOX PREPAID plan in the morning to get the most SYOX out of it!

 

6.      Who may purchase the EXTRA SYOX PREPAID Data Plan?

All new & existing ONEXOX PREPAID Subscribers.

 

7.      Does the EXTRA SYOX PREPAID come with 36 months validity?

No, but you can always purchase our exclusive Welcome Deals to obtain the 36 months validity.

 

8.      Is the EXTRA SYOX PREPAID plan available for PREPAID eSIM users?

Definitely! The EXTRA SYOX PREPAID data plan is available for PREPAID eSIM users as well.

 

9.      Where can I purchase the EXTRA SYOX PREPAID Data Plan?

For new & existing ONEXOX PREPAID Subscribers, the EXTRA SYOX PREPAID data plan is available for purchase via the following platforms:

a.      Send DATA ESP30X to either SMS channels below:

·         22111 and 23388 (For ONEXOX PREPAID Subscribers)

b.      BLACKAPP (Under ‘XTRA’ Data Subscription)

c.       USSD

Hotspot

10.  Is there any limit for the hotspot usage?
No, there’s no limit for hotspot usage for daily data (700MB/Daily @ 30days) & Basic Internet. So, share away to those in need! Psssst! Not many service providers offer UNLIMITED hotspot, but we do!

11.  How many devices can be connected using the hotspot feature?
You can hotspot to as many devices as you want and share high-speed data with everyone as long as there is active data available! Again, another factor that differentiates us from our competitors!

Data Add-ons

12.  Are there any special data add-ons for Subscribers who are using the EXTRA SYOX PREPAID Data Plan?

Yes, there are! Exclusively only for EXTRA SYOX PREPAID data plan Subscribers, the following data add-ons are just for you!

 

Quota	Price	SMS Subscription Code
1GB	RM2	DATA ESPADD1GB
5GB	RM8	DATA ESPADD5GB

You may buy the data add-ons via:

a.      BLACK App

b.      XOX Self Care

c.       USSD Easy Menu – Dial *150#

d.      SMS – 22111 and 23388 (For ONEXOX Prepaid)

 

13.  Are EXTRA SYOX PREPAID Data Plan Subscribers allowed to purchase other add-ons like the FAT Data plan add-ons?

No, EXTRA SYOX PREPAID plan Subscribers are only allowed to purchase the data add-ons as mentioned in the table in question 12. A secret you must know is these data add-ons are cheaper than our regular data add-ons!

 

14.  Can I get the EXTRA SYOX PREPAID data add-ons via the data in my Season Pass counter or must I buy the data add-ons via credit/airtime only?

You may only use your credit/airtime to buy the EXTRA SYOX PREPAID data-add-ons.

 

15.  When are the EXTRA SYOX PREPAID data add-ons valid until?

The data add-ons are only valid up till 11:59PM on the date of purchase OR until the end of your Data Plan validity, whichever comes first.

Sharing

16.  Can I share the EXTRA SYOX PREPAID Data Plan?

No, you can’t. EXTRA SYOX PREPAID data plan bought by DATA ESP30X are not shareable because the 700MB/daily @ 30days data has been activated. However, the 50MINS is transferable after it has entered your Season Pass.

Refund Policy

17.  If I have bought the EXTRA SYOX PREPAID plan, can I request for a refund?

No, you may not. All purchases of EXTRA SYOX PREPAID data plan are final and are not eligible for a refund.

 

18.  After I have bought the EXTRA SYOX PREPAID plan and I change my mind, can I request to exchange it for something else?

No, you may not. All purchases of EXTRA SYOX PREPAID data plan by the Subscribers are final and are not eligible for any exchange.

 

 

Last Updated on 21^st December 2023