NOTIFIKASI MCMC

 

 

30th August 2024, Friday

Dear Customers,

Please be advised that starting 1st September 2024, all SMS containing URL links, personal details, phone numbers, or similar content will be blocked. This measure is in line with a directive from the Malaysian Communications and Multimedia Commission (MCMC) aimed at reducing online scams.

For more information, you can view the media statement from MCMC released on 14th February 2023 below or click here to download a copy.

Thank you for your understanding.

 

5th July 2024, Friday

MCMC will be conducting the Broadband Quality of Experience Survey 2024 (BQoES 2024) and Consumer Satisfaction Survey 2024 (CSS 2024) – Public Cellular Service and Broadband Access Service to collect data on consumer experiences and perceptions of telecommunication service delivery.

The survey will run from 4 July to 30 November 2024 and will be conducted online. Malaysian consumers aged 15 and above are invited to participate by accessing the survey portal on any device via the provided QR code or link.

BQoES 2024	CSS 2024

 

The data collected through this online platform are SSL encrypted, stored locally in a password-protected database, and IP addresses are not collected. To protect your privacy, it is recommended to clear your computer’s cache and browser history after completing the survey.

Please note that the purpose of this survey is solely for data collection. No personal data, such as full names, credit/debit card, or bank details, will be collected. No money will be solicited, and no sales will be conducted. Participation is voluntary, but the cooperation of the public is greatly appreciated.

Any changes to the survey duration will be announced on the MCMC website: www.mcmc.gov.my.

 

27th June 2023, Tuesday

 

3rd May 2023, Wednesday

With effect from 2nd May 2023, SMS between individuals containing links (URLs) will be blocked to curb online fraud.

Please refer to the MCMC website below for more info.

https://www.mcmc.gov.my/en/media/announcements/sekatan-terhadap-kandungan-khidmat-pesanan-ringkas

 

 

29nd August 2022, Monday

We're urging everyone to be wary of the many ways of cyber fraud scams.

Protect yourself against fraudulence.

 

 

Kami menggesa semua orang supaya berhati-hati dengan pelbagai cara penipuan siber.

Lindungi diri anda daripada penipuan.

 

 

22nd August 2022, Monday

When receiving a phone call or text message, remember to be highly alert for the following signs of a potential scam.

Avoid the worst and put safety first.

 

 

Apabila menerima panggilan telefon atau meseh, ingatlah untuk sentiasa berwaspada terhadap kemungkinan penipuan siber berikut.

Utamakan keselamatan anda.

 

 

 

15th August 2022, Monday

Don't be fooled by scammers who are actively looking for their next victim.

Always use caution before accepting suspicious requests, sending information or money over the phone.

 

 

Jangan terpedaya dengan scammer yang sedang mencari mangsa seterusnya.

Elakkan dari menerima sebarang permintaan yang mencurigakan, menghantar maklumat peribadi atau wang melalui telefon. Sentiasa berwaspada dan berhati-hati. 

 

 

 

8th August 2022, Monday

SCAM ALERT

XOX Malaysia would like to remind you of the following precautions that need to be taken to avoid falling for their trick. If you don't take steps to secure your data, a scammer will do it for you.

 

 

 

AMARAN SCAM

XOX Malaysia mengingatkan anda untuk mengambil langkah berjaga-jaga berikut bagi mengelakkan diri terkena tipu-helah mereka. Lindungi data dan maklumat anda sebelum penipu berbuat demikian.

 

 

10th May 2022, Tuesday

 

As a reminder, XOX Malaysia will never send any form of messages without your consent nor request for your personal information. Should you find a message coming from a suspicious source, you may report such activities to the relevant authority.

 

22nd April 2021, Thursday

 

NOTIFICATION

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, ecommerce, quality of experience and consumer satisfaction:

 

a. Hand Phone Users Survey;

b. E-commerce Consumers Survey;

c. Broadband Quality of Experience Survey;

d. Consumer Satisfaction Survey - Broadband Service and Public-Cellular Service; and

e. Consumer Satisfaction Survey – Courier Service.

 

The survey will commence from 22 April 2021 until 31 December 2021 and data collection will be conducted daily, except for national and state public holidays.

The survey will be conducted via MCMC secure online system and face-to-face survey by the appointed representative from Pusat Internet Komuniti (PIK). Each respondent will be selected at random to participate in the surveys.

 

Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name or bank details for this survey. Neither money will be collected nor sales solicited.

Participation is on a voluntary basis. However, cooperation from the respondent is much appreciated. Any survey completion or extension will be announced accordingly on the MCMC website: www.mcmc.gov.my.

 

Further information and guidelines to participate in the above surveys can be referred here:

 

https://www.mcmc.gov.my/skmmgovmy/media/General/pdf/ENGLISH-Handphone-Survey-Notification_2021.pdf

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18th August 2020, Tuesday

 

           IMPORTANT NOTICE: PREPAID DATA VERIFICATION EXERCISE

 

          XOX is in collaboration with Malaysian Communications and Multimedia Commission (MCMC) for Data Verification.

          Aims of the Data verification:

• • To verify the integrity of prepaid subscriber’s database
  • To rectify unmatched  or inaccurate data

          If customer registration data is found to be inaccurate or false registered:

• • You will receives a call and/or SMS from our Customer Service representative
  • Customer is advised to re-register their data through link in the SMS
  • Suspension or termination of mobile prepaid line if the data is failed to updated

           For enquiries regarding the data verification, you can call our Customer Service at:

 

           1300 888 010 (From Malaysia)

           12273 (From XOX Mobile)

           +603-7882 4952 (From Abroad)

 

            For more information, you can refer to MCMC Press Releases at:

          https://www.mcmc.gov.my/media/press-releases/industry-task-force-for-data-verification-formed

_____________________________________________________________

 

24th June 2020, Wednesday

 

KKMM menjemput warganegara Msia, 18-30 tahun utk menyumbangkan idea bg Pelan Strategik KKMM 2019-2023. Layari https://www.kkmm.gov.my utk maklumat lanjut.

 

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4th June 2020, Thursday

 

The Malaysian Communications and Multimedia Commission (MCMC) will be conducting the following surveys to collect data pertaining to access and usage of hand phone, e-commerce and consumer satisfaction on broadband; and mobile-cellular services as follows:

i. Hand Phone Users Survey

ii. E-commerce Consumers Survey

iii. Consumer Satisfaction Survey - Broadband Service

iv. Consumer Satisfaction Survey - Mobile-Cellular Service

 

The survey will commence from 5 June 2020 until 31 December 2020. Data collection will be conducted daily from 9:00 am to 6:00 pm, except for national and Selangor public holidays. The survey will be conducted via MCMC secure online survey system, where respondents will be selected at random to participate in the surveys. The selected respondents will receive a WhatsApp invitation from MCMC. Respondents who agree to participate will then be directed to MCMC’s secure portal to complete the survey. The following telephone numbers will be used for the survey purposes:

 

i. 017-7286262

ii. 017-3646262

 

Respondents are advised to NOT respond to any survey notifications other than from the above telephone numbers. Notification was published in the MCMC website here.  Survey extensions will be announced in the website, if required.

Please be advised that the purpose of this survey is for data collection only. No personal data will be collected i.e. full name, identity card number, credit card and bank details for this survey. No money will be collected nor sales solicited. 

 

Participation is on a voluntary basis; however, cooperation from the respondents is much appreciated. As a token of appreciation, MCMC will provide a RM5 e-voucher* to the first 10,000 respondents who completed the survey.

Any survey completion and/or extensions will be announced on the MCMC website: www.mcmc.gov.my.

 

 

*Terms and conditions apply