FAT Data Plans Frequently Asked Questions

 

1.       What are the FAT Data plans?

The FAT Data plans are as shown in the table below:

 

Plan	FAT Data Quota	Price (RM)	Subscription Code	Duration	Auto-Renewal
Monthly	50GB	RM50	DATA FATPROMO*	30 Days	No
	30GB	RM50	DATA FAT30		Yes
	25GB	RM30	DATA MOREFAT*		No
	15GB	RM30	DATA FAT15		Yes
	5GB	RM12	DATA FAT5
	2GB	RM5	DATA FAT2
	1GB	RM15	DATA FAT1
	500MB	RM12	DATA FAT500
Weekly	5GB	RM10	DATA FATW5	7 Days	No
	2GB	RM5	DATA FATW2
Daily	2GB	RM5	DATA FATD2	24 Hours
	1GB	RM3	DATA FATD1
Add-On	5GB	RM15	DATA ADD 5GB	Based on Data Subscription End Date
	500MB	RM3	DATA ADD 500

*Monthly FAT Data 50GB (DATA FATPROMO) and FAT Data 25GB (DATA MOREFAT) are promotional FAT Data plans available for a limited time only.

2.       Who is eligible to subscribe to FAT Data plans?
All active ONEXOX Prepaid and Nusantara Mobile Subscribers are eligible to subscribe to FAT Data plans of their choice!

3.       When will the FAT Data plans be available for purchase?
The FAT Data plans are available starting on 23^rd May 2017 until further notice.
The monthly FAT Data 50GB (DATA FATPROMO) and FAT Data 25GB (DATA MOREFAT) are promotional FAT Data plans available for a limited time only.
DATA FATPROMO is available starting on 15^th May 2021 until further notice.
DATA MOREFAT is available starting on 25^th June 2020 until further notice.

FAT Data 30GB is available starting on 12^th April 2023 until further notice.

4.       What is the benefit of the monthly FAT Data 25GB and 50GB plans?

The monthly FAT Data 50GB and 25GB plans are promotional FAT Data plans with additional value that are available for a limited time only.

 

5.       How can I subscribe to the FAT Data plans?
There are a few options. You may subscribe via:

a)       SMS – Send the Subscription Code of the package of choice to 23388 or 22111 (ONEXOX Prepaid Subscribers) or 26688 (Nusantara Mobile Subscribers)

b)      USSD Easy Menu – Dial *150# to subscribe or activate your package of choice

c)       XOX Self Care

d)      Black App – Available on Google Play store and App Store

 

6.       What are the methods to check data plan balance or status?
There are a few options. To get the latest data balance or status, you may check via:

a)       SMS – Send “BAL” to 23388 or 22111

b)      Easy Menu – Dial *150#

c)       XOX Self Care

d)      Black App – Available on Google Play Store and App Store

 

7.       Will I receive a notification when the FAT data quota is about to expire or be used up?
You will receive a friendly reminder via SMS when your data usage reaches 80% and 100% of the quota. You will also receive a notification ONE (1) day before the expiry date of your monthly and weekly FAT data plans.
However, you will not receive such notifications for your subscription to the daily data plan as it is only valid for twenty-four (24) hours.
 

8.       What happens to the remaining data quota if it is not used up within the subscription period of the respective data plans (24 hours, 7 days, 30 days)?
All remaining data quota will be terminated automatically upon expiration. For Subscribers with monthly data plan subscription, your data quota will be renewed on the next renewal date.

9.       If I reach 100% data usage before the expiry date or time and want more data, what can I do?
You can choose to either purchase Add-On data plans OR resubscribe to any FAT daily, weekly, or monthly data plans.

10.   Can I activate or subscribe to FAT data plan from Season Pass?
Yes, you can activate or subscribe to any FAT data plans from Season Pass except the following data plans:

a)       Monthly FAT Data 50GB (DATA FATPROMO)

b)      Monthly FAT Data 25GB (DATA MOREFAT)

c)       Weekly FAT Data 5GB (DATA FATW5)

d)      Daily FAT Data 2GB (DATA FATD2)

e)      Daily FAT Data 1GB (DATA FATD1)

The plans above can only be subscribed via deduction from airtime (prepaid credit).

All activation and auto-renewal of FAT data plans will be drawn or deducted from the Season Pass counter first.

11.   What if I wish to stop auto-renewal for my monthly plan?

Send DATA AR OFF to 22111 or 23388 to request to the auto-renewal for the data plan.

 

12.   What if I wish to stop my data plan immediately?

Send DATA END to 23388 or 22111 to request for immediate termination of the data plan.

 

Last Updated on 27^th December 2023