ManjaSIM

FREQUENTLY ASKED QUESTIONS

 

1.         What is ManjaSIM?

 

This special launching offer is an exclusive collaboration between XOX and Handal Indah. The plan is based on XOX's existing ONE-X Prepaid plan. For new registered customers that under ManjaSIM 1X-18, the usual RM28 cost (RM10 for the SIM card and RM18 for the data subscription) is replaced by a special deal. With this offer, you pay only RM18 for one month of service, and you get a free SIM card with free delivery.

 

2.       Who is eligible to register and participate in ManjaSIM?

The ManjaSIM 1X-18 plan is available to all Malaysian citizens and foreigners who are at least 12 years old.

 

3.       How do I register my ManjaSIM number?

Once a customer purchases or places an order, they will receive an email with instructions for eKYC (Electronic Know Your Customer) if it is an eSIM. This process is handled digitally. If a customer chooses a physical SIM, instructions will be included in the delivery envelope that the customer must follow.

4.       What happens to my data quota if my data subscription ends?

Any unused data will be automatically forfeited when your subscription ends.

5.       Can I switch over to ManjaSIM while retaining my number from another network?
Yes, you may! It’s called porting in. We are working hard on this feature and are targeting a launch in November.

 

6.       How many lines can I register?

You can register up to five lines under one NRIC or Passport.

 

7.       Where can I manage my account?

You may manage your account via XOX App or XOX Self Care Portal.

8.       What data plans are up for subscription under ManjaSIM 1X-18?

The plan is valid for 30 days as follow:

 

9.       Is auto-renewal available for the data plan?

Yes, if you have sufficient credit, the auto-renewal feature is available for your ManjaSIM 1X-18 data plan to prevent service interruption. Make sure your airtime balance is enough for the auto-renewal to go through, or you will need to top up yourself and resubscribe via XOX App.

 

10.   How can I stop the auto-renewal for the data plan that I am subscribed to?

You can stop the auto-renewal or terminate the data plan immediately via the following platforms:

a.       XOX App

b.       XOX Self Care Portal

c.       SMS to 23388/22111

·         Send “DATA AR OFF” to stop the auto-renewal function

·         Send “DATA END” to terminate the data plan immediately

 

11.   Where can I check my data plan balance or status?

You can check your data plan balance or status via the following platforms:

a.       XOX App

b.       XOX Self Care Portal

c.       SMS: Send “BAL” to 23388/22111

d.       USSD Easy Menu: Dial *150#

12.   What are the rates for additional Talk Time or SMS?

The rates for additional Talk Time or SMS are as shown below:

 

 

13.   Can I make international calls using the Talk Time allocated in my data plan?

No, you can’t. Calls made to overseas will not utilize the Talk Time allocated in your data plan. It will be subject to our International Direct Dialling (IDD) rates. You may refer to our IDD call rates here.

14.   Where and how do I top up my account?

There are a few ways for you to top up your account. You may top up your account:

a.       Via XOX App or XOX Self Care Portal;

b.       By purchasing a top up voucher from convenience stores and top up via SMS or USSD Easy Menu (do mention either ONEXOX or XOX)

 

15.   How do I know when I should top up my account?

You may check on your Prepaid Validity via the following platforms. Do remember to top up your account before the end of your validity.

a.        XOX App

b.       XOX Self Care Portal

c.       SMS: Send “BAL” to 23388/22111

d.       USSD Easy Menu: Dial *150#

 

16.   How do I extend my Prepaid Validity?

You may top up your account to extend your Prepaid Validity. Every top up of RM1 equals to ONE (1) day of validity. You may also purchase the Validity Packages below via the following platforms:

a.        XOX App

b.       XOX Self Care Portal

17.   What happens if I don’t top up my account?

Unfortunately, your Prepaid Validity will expire, and your account will be barred. If you don’t make a top up after thirty (30) days, then you will be blocked. If you still don’t make any payment after another thirty (30) days, then your account will be terminated.

 

So, do remember to top up your account from time to time to avoid any inconveniences!
 

18.   Can I use ManjaSIM on an eSIM?

Yes, you can! Click here for more information.

 

19.   Can I change plan from ManjaSIM to XOX Postpaid?

Yes, you may change plan from ManjaSIM to XOX Postpaid. However, it is unavailable to change from XOX Postpaid to ManjaSIM.

Note: All remaining Airtime and any unused data, Talk Time, and SMS will not be carried forward to the new plan.

 

20.   Can I request a refund after registering for ManjaSIM?

No, you may not. All purchases of ManjaSIM are final and not eligible for a refund.

 

Note: All campaigns and giveaways, including lucky draws, are run within Handal Indah's cross-border ecosystem. Please refer to their Terms & Conditions and FAQ for details, as these are managed exclusively by our partner.

Last Updated on 26^th August 2025