The Bos Gaurus (TBG) Edition Plans Frequently Asked Questions

1.       What are the TBG Edition plans about?

In conjunction with the acquisition of Perak Football Club (Perak FC) in 2022, the TBG Edition plans are realigned for Subscribers to enjoy special benefits in support of Perak FC.

The details of the plans are as stated below: 

   *Fair Usage Policy applies.

2.       Who is eligible to subscribe to the TBG Edition plans?

To register for any of the TBG Edition plans, the Subscriber must be eighteen (18) years old and above. The Subscriber must have a valid NRIC. If you are below the age of 18 years, you can still register, but we would require parental consent from your parents.

3.       When will the newly enhanced TBG Edition plans be available?

The newly enhanced TBG Edition plans will be available starting on 24^th September 2024 for new Subscribers. Existing TBG Edition plan Subscribers will enjoy the increased data quota on their next Billing Cycle.

4.       How much are the TBG Edition plans?

The rates of the TBG Edition plans are as shown below:

      *The rates shown above are subjected to SST (6%) or any tax imposed by the Malaysia Government.

5.       How can I purchase the TBG Edition plans?

You may purchase any of the TBG Edition plans via the following channels below:

·         XOX Online Store

·         Dealer Affiliate Online Store

·         XOX Authorized Centre

·         XOX and ONEXOX Authorized Dealer

6.       How can I find out about my TBG Edition plan Internet data balance?

To get the latest Internet data balance, you may check via:

·         SMS: Send “BAL” to 23388 or 22111

·         USSD Easy Menu: Dial *150*1#

·         XOX Self Care

·         BLACK App

7.       Can I buy Season Pass data under the TBG Edition plans?

Yes, you may purchase Season Pass and Happy Hour if you need more data except for TBG50 and TBG150.

8.       Can I purchase Data Add-On for the TBG Edition plans?

Good news, yes! Subscribers may purchase the following Data Add-On for the TBG Edition plans.

9.       Is there any limit for the hotspot usage?

No, there’s no limit for the hotspot usage for the TBG Edition plans. So, feel free to share your Internet data to your other devices. Psssst! Not many service providers offer unlimited hotspot, but we do!

10.   How many devices can be connected using the hotspot feature?

You can hotspot to as many devices as you want and share high-speed data with everyone as long as there is active data available! Again, another factor that differentiates us from our competitors!

11.   If I purchased the TBG Edition plans, can I request for a refund?

No, you may not. All purchases of the TBG Edition plans are final and not eligible for a refund.

12.   If I change my mind after purchasing the TBG Edition plans, can I request to exchange it for something else?

No, you may not. All purchases of the TBG Edition plans by Subscribers are final and not exchangeable.

13.   May I change to another FC Plan?

No, you may not. You are only allowed to change plans within The Bos Gaurus Edition plans or ONEXOX BLACK plans. A change to another FC plan is not allowed.

14.   Can I change plan from ONEXOX BLACK plans to any of the TBG Edition plans?

Good news, yes! Subscribers of ONEXOX BLACK plans are allowed to change plan to TBG39, TBG89, and TBG150. Subscribers of ONEXOX BLACK plans below RM50 are allowed to change plan to TBG50.

However, Subscribers of ONEXOX BLACK plans above RM50 are not allowed to change plan to TBG50.

15.   Can I change from any of the TBG Edition plans to other ONEXOX BLACK Plans?

Yes, Subscribers of TBG Edition plans are allowed to change plan to other ONEXOX BLACK plans including MySISWA. However, Subscriber is not allowed to change plan to other FC Plans.

16.   Can I COBP from ONEXOX Prepaid, WAWA Prepaid, MySISWA Prepaid, or TBG Prepaid to any of the TBG Edition plans?

Good news, yes! Existing ONEXOX Prepaid, WAWA Prepaid, MySISWA Prepaid, or TBG Prepaid Subscribers are allowed to COBP to any of the TBG Edition plans. 

17.   Can I COBP from any of the TBG Edition plans to ONEXOX Prepaid, WAWA Prepaid, MySISWA Prepaid, or TBG Prepaid?
Good news, yes! Subscriber is allowed to COBP from any of the TBG Edition plans to ONEXOX Prepaid, WAWA Prepaid, MySISWA Prepaid, or TBG Prepaid.

Last Updated on 10^th September 2024