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PAKEJ PERPADUAN

FREQUENTLY ASKED QUESTIONS

1.         What is the Pakej Perpaduan about?

Pakej Perpaduan is a new data plan introduced in conjunction with the government’s initiative to help reduce the cost of living for targeted groups by offering a cheaper Internet option.

Pakej Perpaduan can be subscribed under WAWA Prepaid and will follow the mechanism of WAWA18 and WAWA35 data plans.  

 

 

 

2.         Who is eligible to subscribe to Pakej Perpaduan?

Pakej Perpaduan is available for the following groups:

·         B40 Segment

·         Youth (12 – 30 years old)

·         People with Disabilities (OKU)

·         Senior Citizens (Above 60 years old)

·         Malaysian Armed Forces Veterans

·         Royal Malaysian Police (RMP) Retirees

·         Malaysian Maritime Enforcement Agency (MMEA) Retirees

 

3.         Do I have to show/submit any documents to subscribe for Pakej Perpaduan?
For youths and senior citizens, registration is based on their NRIC whereas People with Disabilities (OKU) are required to show/submit their OKU Card.

Malaysian Armed Forces Veterans, Malaysian Maritime Enforcement Agency (MMEA) Retirees, and Royal Malaysian Police (RMP) Retirees are required to show/submit their Malaysian Armed Forces Veteran, Malaysian Maritime Enforcement Agency Retirees, or Royal Malaysian Police Retiree Cards respectively. In addition, the MMEA and RMP may also use the JPA Retirees Card.

4.         How do I qualify as a youth or senior citizen?

Youths must 30 years old and below whereas senior citizens must be 60 years old and above as of the date of registration for Pakej Perpaduan.

5.         How do I qualify as part of the B40 Segment?
You will be screened through the database provided by The Ministry of Communications and Digital.

6.         How much is Pakej Perpaduan?

Pakej Perpaduan price is RM30 for 30GB with 6 months validity.

 

7.         When will Pakej Perpaduan be available?
Pakej Perpaduan will be available starting from 28th February 2023 until 31st March 2024.

8.         How can I subscribe to Pakej Perpaduan?

You may subscribe to Pakej Perpaduan via:

·         XOX and ONEXOX Authorized Dealers

·         XOX Physical Outlets (XOX Space, X-force, XCCs, & XPPs)

 

9.       Does Pakej Perpaduan come with 36 months validity?
Unfortunately, no. Pakej Perpaduan does not come with 36 months validity. However, Pakej Perpaduan is valid for 6 months at only RM30!

10.     Does Pakej Perpaduan have the auto-renewal subscription feature?
Unfortunately, no. Pakej Perpaduan does not have the auto-renewal subscription feature.

 

11.     How long is the validity for Pakej Perpaduan?
Each subscription of Pakej Perpaduan will be valid for SIX (6) months upon successful subscription.

 

12.     What are the methods to check data plan balance/status?

To get the latest data balance/status, you may check via:

·         SMS: Send “BAL” to 23388 or 22111

·         USSD Easy Menu: Dial *150#

 

To check the balance for PPM20, send “DATA BAL” to 23388 or 22111.

To check the balance for PP35, send “BAL” to 23388 or 22111.

 

13.     Will I receive a notification when the Pakej Perpaduan is about to expire or be used up?

You will receive a friendly reminder (via SMS) when your data usage reaches 80% and 100% of the quota. You will also receive a notification ONE (1) day before the expiry date of your Pakej Perpaduan.

 

14.     What happens to the remaining data quota if it is not used up within the subscription period?

All remaining data quota will be terminated automatically upon expiration.

 

15.     If I reach 100% data usage before the expiry date/time and want more data, what can I do?

You can choose to either purchase Data Add-Ons or ESP data plans.

 

16.     What Data Add-Ons can I purchase?
You may purchase the following Data Add-Ons below for Pakej Perpaduan:

 

17.     How can I purchase the Data Add-Ons for Pakej Perpaduan?
You may purchase the Data Add-Ons by sending the SMS Subscription Code to 23388/22111.

 

 

Alternately, you may make your purchase through USSD Easy Menu or BLACK App.

 

18.     Is there a limit on how many times I can purchase the Data Add-On?
There is no limit for the purchase of PPM20, but you may purchase PP35 only ONCE (1) throughout the Pakej Perpaduan subscription.

19.     Can I share my data, talk time and SMS with my family members or friends?

Unfortunately, no. All counters in Pakej Perpaduan are non-shareable.

 

20.     If I have THREE (3) Prepaid numbers under ONE (1) NRIC, are all THREE (3) of my Prepaid numbers eligible for Pakej Perpaduan?

Unfortunately, no. only ONE (1) Prepaid number under ONE (1) NRIC can be subscribed to Pakej Perpaduan.

21.     If I purchased Pakej Perpaduan, can I request for a refund?

No, you may not. All purchases of Pakej Perpaduan are final and not eligible for a refund.

 

22.     If I change my mind after purchasing Pakej Perpaduan, can I request to exchange it for something else?  

You may COBP to BLACK plans.

 

23.   Can I COP from ONEXOX Prepaid to WAWA Prepaid (Pakej Perpaduan) and vice versa?
Yes, you may COP from ONEXOX Prepaid to WAWA Prepaid (Pakej Perpaduan) via ONEXAPP. However, COP from WAWA Prepaid (Pakej Perpaduan) to ONEXOX Prepaid is currently unavailable.

Note: Any unused data, voice, and SMS will not be carried forward to the new plan. Existing data, voice, and SMS in Season Pass Counter will also not be carried forward to the new plan. Only validity and airtime from ONEXOX Prepaid will be carried forward to WAWA Prepaid (Pakej Perpaduan).

 

24.   Can I COBP from WAWA Prepaid (Pakej Perpaduan) to BLACK plans and vice versa?

Yes, you may COBP from WAWA Prepaid (Pakej Perpaduan) to BLACK plans via ONEXAPP and BLACK App. However, COBP from BLACK plans to WAWA Prepaid (Pakej Perpaduan) is currently unavailable.

 

Note: Any unused data, voice, and SMS will not be carried forward to the new plan. Existing data, voice, and SMS in Season Pass Counter will also not be carried forward to the new plan.

 

25.   Can I switch from Pakej Perpaduan to WAWA18 or WAWA35 data plan?

Yes, you can! However, you must end the data subscription for Pakej Perpaduan before you subscribe to WAWA18 or WAWA35 data plan.

 

You may end your data subscription for Pakej Perpaduan via the following channels:

·         SMS: Send “DATA END” to 23388/22111

·         BLACK App: Available on Google Play Store and App Store

 

26.   What if I want to switch back to Pakej Perpaduan after I COP/COBP/switched to other plans?
Once you have successfully COP/COBP/switched to other plans, you will not be able to revert back to Pakej Perpaduan until the next cycle of Pakej Perpaduan subscription. One cycle of Pakej Perpaduan subscription is SIX (6) months.

For example, you subscribed to Pakej Perpaduan on 1st March 2023 and your subscription to Pakej Perpaduan will end on 1st September 2023. However, you successfully COP/COBP/switch to other plans on 1st May 2023. Then, you decided to switch back to Pakej Perpaduan. You will not be able to resubscribe to Pakej Perpaduan until the 1st September 2023.

27.   Can I resubscribe to Pakej Perpaduan again after the end of my subscription?
Yes, you can! Although the auto-renewal feature is not available for Pakej Perpaduan, you may resubscribe again after the end of your subscription.

 

Last Updated on 2nd January 2024

 

 

 

FREE SIM PACKS & PAKEJ PERPADUAN DURING

OPENING CEREMONY OF PAKEJ PERPADUAN

 

1.       How can I get the free SIM Pack and Pakej Perpaduan?

You may stand a chance to receive ONE (1) free SIM Pack and Pakej Perpaduan during the Opening Ceremony of Pakej Perpaduan on 28th February 2023.

 

In conjunction with the launch of Pakej Perpaduan, the Ministry of Communications and Digital will be giving away THIRTY (30) SIM Packs for free for Pakej Perpaduan from XOX.

 

2.       How do I register for the free Pakej Perpaduan?

If you are one of the recipients of the free SIM Pack and Pakej Perpaduan, you may redeem Pakej Perpaduan for free at any XOX SPACE within TWO (2) weeks. The last day for you to redeem Pakej Perpaduan for free is on 14th March 2023 (Tuesday).

 

3.       When is the last day for me to redeem the free Pakej Perpaduan?

The last day for you to redeem Pakej Perpaduan is on 14th March 2023. Don’t miss out!

4.       What if I redeem Pakej Perpaduan after 14th March 2023?

Unfortunately, you will no longer be eligible for the free Pakej Perpaduan. So, redeem it as soon as you can!

5.       What will happen to my free SIM Card if I do not redeem the free Pakej Perpaduan after 14th March 2023?

You may still activate your free SIM Card and subscribe to ONEXOX Prepaid, WAWA Prepaid, or ONEXOX BLACK plans of your choice via:

·         XOX and ONEXOX Authorized Dealers

·         XOX Physical Outlets (XOX Space, X-force, XCCs, & XPPs)

 

Note: Your subscription to ONEXOX Prepaid, WAWA Prepaid, or ONEXOX BLACK plans of your choice will be charged at the normal price.

6.       What if I want to subscribe to Pakej Perpaduan after 14th March 2023 using the free SIM Card?
If you are still interested to subscribe to Pakej Perpaduan, you can! However, you will be charged at the normal price of RM30.

7.       Which XOX SPACE can I redeem the free Pakej Perpaduan?

Good news! You can redeem Pakej Perpaduan at ALL XOX SPACES. Find your nearest XOX SPACE below:

 


 

8.       What if I go to other XOX outlets like XPP, XCC, or X-Force?
Unfortunately, you would not be able to redeem the free Pakej Perpaduan at other XOX outlets. Please head over to XOX SPACE to not be disappointed!

9.       Do I need to meet the criteria of eligible groups to register for the free Pakej Perpaduan?

Yes, you must belong to one of the following groups below to be eligible for the free Pakej Perpaduan.

 

  • B40 Segment
  • Youth (12 - 30 years old)
  • People with Disabilities (OKU)
  • Senior Citizens (Above 60 years old)
  • Malaysian Armed Forces Veterans
  • Royal Malaysian Police (RMP) Retirees
  • Malaysian Maritime Enforcement Agency (MMEA) Retirees

 

 

10.   Do I need to prepare any documents when redeeming the free Pakej Perpaduan?

Yes, please bring along your NRIC for registration purposes. If you are above 30 years old and below 60 years old, please bring along any of the following documents to be eligible for Pakej Perpaduan.

 

  • OKU Card
  • Malaysian Armed Forces Veteran Card
  • Malaysian Maritime Enforcement Agency Retiree Card
  • Royal Malaysian Police Retiree Card
  • RJPA Retirees Card

 

11.   Can I exchange the free SIM Card and Pakej Perpaduan for something else?

No, the free SIM Card and Pakej Perpaduan are non-exchangeable and non-redeemable for cash, credit, or rebate in full or in part.

 

 

Last Updated on 2nd March 2023