FREQUENTLY ASKED QUESTIONS

1. Who can participate in this campaign?
The ONEXOX Tuah Merdeka 68 Campaign is open to all new and existing ONEXOX Prepaid and ONEXOX BLACK subscribers aged 12 years and above, who are Malaysian citizens with a valid MyKad and local Malaysian address.

This campaign excludes:

• Foreigners
• Subscribers under Enterprise, White Label, or M2M accounts

2. When is the campaign period?
The campaign runs from 15 August 2025, 00:00 hrs until 30 September 2025, 23:59 hrs (Malaysia Time).

How does it work and how do I participate?

You can participate in the lucky draw by performing eligible transactions as min of RM30 during the campaign period to earn Token(s). Tokens are awarded as follows:

Example:

• RM30 top-up or bill payment = 1 token
• RM60 cumulative top-up or bill payment = 2 tokens
• RM30 top-up via XOX App = 3 tokens

3. What can I win?
There are 3,011 prizes to be won:

4. When and where will the winners be announced?

• Winners will be selected via a random lucky draw within 7 working days after the campaign ends.
• The winners list will be announced on XOX’s official social media platforms (Facebook, Instagram, TikTok) within 3 working days after the draw.
• A full winners list will also be published on XOX’s official website.

5. What happens if I win?
If you are selected as a winner:

1. XOX’s customer service team will contact you within 14 working days after the winners list announcement to verify your identity and collect your details.
2. You must submit all required documents within 7 working days from the date you are contacted. Failure to do so will result in prize forfeiture.
3. Once verified, the XOX finance team will process your prize within 15 working days, and prizes will be delivered within 30 working days after processing.

6. Can I exchange my rewards for something else?
No. All campaign prizes are non-transferable and non-exchangeable for cash, credit, or any other products. XOX will not entertain any appeals or requests to change the prize.

7. What if I can’t be contacted after winning?
If you cannot be contacted within 14 days after the winners list announcement, your eligibility to claim the prize will be forfeited, and the prize will not be reallocated.

8. Any other conditions I should know?

• Your XOX subscription must remain active during the campaign period, lucky draw process, and prize collection stage.
• “Active” means your account is not barred, terminated, or suspended and is available for use of calls, SMS, and data.
• All prizes will be managed by XOX’s appointed third-party merchants where applicable.
• XOX reserves the right to amend the campaign terms, change prizes, or replace them with items of equal or higher value without prior notice.

Last Updated 11 August 2025