Terms & Conditions for the usage of XOX MOBILE operator services and products

 

SPECIFIC ONEXOX BLACK TERMS & CONDITIONS

INTERPRETATION

1.       Account means an account opened for the Subscribers with XOX MOBILE, subscribing to the Service where we record your credit, charges, and personal details.

2.       Active – means the point in time when the said Service is activated in the XOX MOBILE System and Subscribers may continue to use the Service up to the value of the airtime credit in your Account and your Account will be maintained until the expiry date.

3.       Advance Payment – means the payment made by the Subscriber to XOX MOBILE upon registration or MNP to offset the first month’s fee.

4.       Agreement – refers to the completed registration Form made for Service between the Subscribers and XOX MOBILE including any Addendum, subsequent supplements made by XOX MOBILE at its absolute discretion from time to time.

5.       Amount Due – refers to the amount payable to XOX MOBILE.

6.       Approved Use – means the legal, official, warranted, approved and/or sanctioned use of your SIM Card.

7.       As is – means no express or implied warranty is provided. Subscribers therefore take the Service at their own risk, without recourse against us for the Service's condition and/or performance.

8.       Bank – means the authorized banks or financial institutions or other such entity which may be nominated by XOX MOBILE’s Services from time to time for the purpose mentioned below.

9.       Barred – refers to the status of Subscribers’ Account, where they are able to receive incoming calls and SMS, but unable to access data Service and/or make outgoing calls and/or send SMS.

10.   Blocked – refers to the status of Subscribers’ Account, where they are unable to access data Service, make/receive outgoing/incoming calls and send/receive SMS except for automated SMS from XOX MOBILE.

11.   Card – refers to the debit or credit card use by the Subscriber to make payment for any amount due to XOX MOBILE.

12.   Card Issuer – refers to any bank or financial institution which is the issuer of the Card.

13.   Cardholder – means the lawful and authorized user of the Card whose name is embossed therein and whose signature appears on the Card.

14.   Company – refers to a body corporate or an incorporated business organisation registered under the Companies Act that may be appointed by XOX MOBILE.

15.   Content – means information, data, communications, images and sounds, software or any other material contained on or available through the Services.

16.   Charges – Any amount due and payable to XOX MOBILE.

17.   Credit Extension or Credit Limit – refers to amount of money allowed for Subscriber to spend first and the spending will be included in the bill statement.

18.   DealerDealers – Refers to authorised BLACK dealers appointed by XOX MOBILE.

19.   Deposit means the refundable account deposit payable by the Subscriber as security for the payment of Monthly Charges and/or any part thereof.

20.   Device, Devices – refers to any mobile device used by the Subscriber to access the Service.

21.   Embedded SIM, eSIM – An eSIM is an embedded SIM in a Device, where information is updated wirelessly enabling a MSISDN without the need of a physical SIM Card.

22.   Form – refers to the template to obtain personal and relevant information from the Subscribers to XOX MOBILE signed by the Subscribers and accepted by XOX MOBILE including all unilateral amendments, variations, additions and/or deletions.

23.   Intellectual Property Rights, IP Rights – refers to the general term for the assignment of property rights through patents, copyrights, and trademarks.

24.   MCMC – means the Malaysian Communications and Multimedia Commission established under the Malaysian Communications and Multimedia Commission Act 1988.

25.   Mobile Station International Subscriber Directory Number or MSISDN – refers to the number used for the international identification of mobile phone numbers.

26.   Network – means the mobile telecommunications system and/or network facilities run by us to enable the provision of the Service to Subscribers.

27.   Plan, Plan(s), BLACK Plan – refers to Subscribers’ BLACK plan from the plans available.

28.   Port, Porting – refers to the transfer of the Subscriber’s mobile number from one mobile service provider to another.

29.   Principal Terms and Conditions – refers to the terms and conditions agreed by the Subscriber under the Principal registration form for subscription to XOX MOBILE’s services.

30.   Promotions – refers to campaigns and contests organised by XOX MOBILE.

31.   Quota – refers to the monthly Service entitlement of the Subscriber’s BLACK plan.

32.   Services – refers to the mobile telecommunication services provided by XOX MOBILE Network that allows you to make and/or receive calls, text and data service together with its accompany value-added services, features or any other product or services which may be added from time to time by XOX MOBILE.

33.   Subscriber Identification Module Card or SIM Card – means the microprocessor card provided by XOX MOBILE which is inserted in the mobile Device and contains a Personal Identification Number (PIN) access into the Service. The definition of SIM Card will include Supplementary SIM Card(s) where applicable.

34.   SubscriberSubscribershishertheytheiryouyouryours – means the person authorised for using the Service subject to the terms and conditions herein and/or an entity of whatsoever description including, but not limited to, a sole proprietorship, a partnership, a body corporate or otherwise governmental bodies and agencies of any kind established under the laws, rules and/or regulations of its domicile for the time being in force and which may come in.

35.   Terminate or Terminated – means the status where the Subscriber’s Account is no longer active. The Subscriber will not be able to obtain the same mobile number (MSISDN) and any remaining credit, monies, data, talk time, SMS and any other service or benefit or applicable freebies remaining and/or relating to the account shall be forfeited.

36.   Terms and Conditions – refers to these terms and conditions.

37.   XOX, we, us, ourours, its – means XOX MOBILE Sdn Bhd (Registration No. 200801011962 (813250-K)) and shall include any entity controlled by, or under common control with XOX Com Sdn Bhd (Registration No. 201001016682 (900384-X)).

38.   XOX Online Store – refers to XOX’s Official Online Store at XOX Online Store.

39.   XOX Service CentreService Centre – refers to XOX’s Official Service Centres.

40.   XOX Self Care, Self-Carerefers to the XOX Official Self-Care Portal at XOX Self Care.

 

 

 

 

 

 

 

THE SERVICES

1.       These terms and conditions (“Terms and Conditions”) are to be read together with the General Terms and Conditions, Data Buffet Plans Terms and Conditions, and any other applicable policies governing the Subscriber’s use of the Services.

2.       Upon activation of any of the BLACK Plan, Subscribers shall be deemed to have acknowledged, read, unconditionally accepted, and agreed to be bound by these Terms and Conditions.

3.       XOX MOBILE reserves the absolute right to rescind any of the privileges accorded to the Subscriber under the Plan(s) or part thereof in the event the registered service is not in accordance with the stipulated eligibility criteria, or is not used in accordance with the Agreement, Plan, or if XOX MOBILE suspects any illegal usage or fraud including but not limited to the Service, or part thereof, including but not limiting to selling or reselling of the Services or part thereof without written consent by XOX MOBILE.

ELIGIBILITY

1.       On your application to us for the Service, you agree for us to verify your information in order to determine, at our discretion if the Service may be made available to you. In the event the Services cannot be supplied, your application (including your personal details) will be kept in our records pending availability of the same. Please refer to our Privacy Statement on XOX Official Website for more information.

2.       In order to be eligible, the Subscriber confirms that he/she is above the minimum age of eighteen (18) years, have read, understood and accepted the terms and conditions stated herein. For Subscribers who are below the legal age of eighteen (18) years, parental consent is required before subscribing to any BLACK Plans.

3.       In addition for non-Malaysians to be eligible, the Subscriber must possess a valid passport with a remaining validity period of no less than six (6) months at the time of registration and a Malaysian bank account.

4.       The Terms and Conditions stated herein shall be applicable for all Plans and Promotions as offered or may be offered by XOX MOBILE to Subscribers as part of the Services. The Terms and Conditions shall be in force immediately from the date of acceptance by the Subscriber (which is defined by the availability of the Service and usage by the Subscriber). The Subscribers shall refer to the Plans available for registration offered under each Plan.


REGISTRATION

1.       The Subscriber agrees to pay XOX MOBILE at the point of registration, a sum as Advance Payment equivalent to the Plan subscribed. The Subscriber further agrees that no interest shall be paid by XOX MOBILE for the Advance Payment made and the Advance Payment made shall be used to contra with the first month usage Charges due and payable by the Subscriber to XOX MOBILE.

2.       A deposit equivalent to the sum of two (2) months of the monthly commitment of the Plan subscribed is chargeable to non-Malaysians subscribing for the Plan(s).

3.       One (1) Subscriber can only register up to a maximum of five (5) SIMs under single user National Registration Identity Card (NRIC)/Passport. Malaysian citizen is required to register using a valid NRIC only.


MOBILE NUMBER PORTABILITY (MNP)

1.       Mobile Number Portability (“MNP”) is the ability for an end-user to change from one Public Cellular Service provider to another Public Cellular Service Provider whilst retaining the said mobile number.

 

2.       You are able to switch from your mobile service provider to XOX MOBILE while retaining your existing mobile number. In doing so, you confirm and agree that:

a.       The Mobile Number Portability request may be subject to a non-refundable porting fee in any event whatsoever;

b.       The mobile number requested must be in the range of mobile numbers approved by MCMC from time to time;

c.       You must provide valid identifications including, but not limited to MyKad, Armed Forces Identification Card and/or passport, Company Registration documents;

d.       Only active mobile number at the time of the request is eligible for porting to ONEXOX BLACK. Mobile Number which has been suspended, terminated, blacklisted on XOX MOBILE database and/or barred will not be eligible for Porting;

e.       MNP is subject to existing geographic numbering requirements;

f.        You are allowed to port from prepaid to postpaid/ONEXOX BLACK Service(s) and vice versa;

g.       Upon request, you must provide all other information as required from XOX; and

h.       You agree and accept that all Porting requests are subject to XOX terms and conditions for new registration.

3.       Subscribers may port-in to ONEXOX BLACK via the following channels: -

a.       XOX Online Store;

b.       At any XOX Service Centres; or

c.       Through an authorised BLACK Dealer.

4.       The Advance Payment of the selected Plan must be made in order to activate the SIM Card. Advance Payment will be used to offset the first month’s fee and is non-refundable.

5.       In the event of a Port Out from BLACK plan, all monies, credit, data, talk time, SMS, free items, loyalty points, and other XOX MOBILE Value Added Service shall be forfeited. XOX MOBILE shall not be responsible for any period of outage of Subscribers’ Service(s) or any related ancillary Service(s).

6.       XOX MOBILE shall not be responsible and/or liable to you or any person claiming through you for the following: -

a.       For any period of outage during the Subscribers’ Service(s) or any related ancillary Service(s);

b.       For any damage, loss, costs or expenses or other liability in contract or tort or otherwise direct or indirect relation thereto; and/or

c.       For any interruption and/or delay in approving and/or unsuccessful Port into XOX.

 

ONEXOX BLACK PLANS

The Postpaid plans offered by ONEXOX are as follows:

 

BLACK Plan

B10

B39DB

B59DB

B39PLUS20

B89DB

B39PLUS50

Monthly Fee

RM10

RM39

RM59

RM59

RM89

RM89

Data Quota

3GB

Unlimited*

30GB

Unlimited*

70GB

Talk Time

20 Mins

Unlimited*

SMS

-

100

200

*Fair Usage Policy applies.

 

BLACK COUNTER

The bundled Mobile Internet Quota, Talk Time in Minutes, and SMS allocated with the Plan will be stored in the Subscriber’s BLACK Counter and apply exclusively within Malaysia (domestic networks).

 

MOBILE INTERNET

1.       There is no Pay-per-use rate for data once BLACK Subscribers have utilized all their data in their BLACK account, however, Subscribers may purchase add-ons, Happy Hour promos and Season Pass packages if they need additional data provided that they have sufficient pre-payment or credit in their BLACK account and that their total data in their BLACK account does not exceed 100GB after the relevant purchase.

2.       The Unlimited Internet is subject to the terms and conditions of XOX’s Fair Usage Policy (FUP). The FUP for the respective plans are as stated below:

Plan Code

B39DB

B59DB

B89DB

FUP

60GB

90GB

130GB

 

3.       B39DB, B59DB, and B89DB are Data Buffet Plans (DB Plans) that come with Base Data and X times of X GB top up according to the specifications of the Plans when the data balance reaches the threshold. For more information, please refer to the Data Buffet Plans Terms and Conditions.

 

4.       The Services under the Plan are subject to the following:

 

TALK TIME

1.       The talk time in minutes allocated with the Plan(s) will be stored in the Subscriber’s BLACK counter. When a Subscriber make domestic calls, the call usage will be taken from the BLACK counter storage on the basis of 30 second charging block.

2.       Usage on calls beyond the BLACK counter storage or when Subscribers utilized all the talk time in their BLACK account, Subscribers will be charged based on the Pay-per-use (PPU) basis in addition to the applicable monthly plan fee, which is RM0.15/minute based on the 30 seconds block.

3.       If the Subscriber wants more talk time before exceeding the allocated talk time in BLACK counter storage, they may purchase Happy Hour promos and Season Pass packages. Each successful purchase of Happy Hour promos and Season pass packages will automatically be stored in the Subscriber’s BLACK counter. To purchase the abovementioned promos, Subscribers shall have sufficient credit or credit extension in their BLACK account.

 

SMS

 

1.       The SMS allocated with the Plan(s) will be stored in the Subscriber’s BLACK counter. When a Subscriber sends an SMS, the SMS usage will be taken from the BLACK counter storage on per SMS basis.

2.       Any SMS usage beyond the BLACK counter storage or upon utilized all the SMS in their BLACK account, Subscriber will be charged based on the basis of Pay-per-use (PPU) in addition to the applicable monthly plan fee, which is RM0.10 per SMS.

3.       If the Subscriber wants additional SMS before exceeding the allocated SMS in their BLACK counter storage, the Subscriber may purchase Happy Hour promos and Season Pass packages offered by XOX MOBILE from time to time. 

4.       Subscribers will not be able to use the SMS service if their account is Barred and Blocked. Subscribers may only continue to use the SMS service once they have paid their bills by the end of the Blocked period.

 

a.       CARRYING FORWARD

 

i.         BLACK’s feature of carry forward unused data, talk time and SMS is a feature provided by XOX MOBILE whereby when a Subscriber’s Account is in the Active status, Subscriber can carry forward any unused bundled data, unused bundled talk time and unused bundled SMS at the end of the billing cycle to use on top of a subsequent monthly quota of the same type. The Subscriber acknowledges and accepts that the maximum data entitlement balance to be carried forward is 100GB.

ii.       Carrying forward of unused data, talk time and SMS is not a permanent feature as it only be available for a limited period only and XOX MOBILE reserves its right to withdraw the carry forward feature at any time without advance notification or advertisement and without any liability in connection therewith.

iii.     UNLIMITED talk time in minutes from the BLACK PLAN, will NOT be carried forward.

 

b.      SEASON PASS AND HAPPY HOUR

 

i.         BLACK Subscribers may purchase Season Pass and Happy Hour promo by XOX MOBILE.

ii.       Once Subscribers purchase Happy Hour or Season Pass, the data, talk time and SMS purchased from promos will be automatically stored in the Subscriber’s BLACK counter and Subscribers may use the data, talk time and SMS right away. Subscribers understands and accepts that the purchase of Happy Hour or Season Pass will incur additional charges apart from the monthly plan fees.

 

For Subscribers of Plan with UNLIMITED calls, the talk time purchased from Season Pass and Happy Hour will be stored in their BLACK counter and those talk time may be used for Sharing and Carrying Forward only.

 

c.       SHARING

i.         Subscribers can share a maximum of 10GB each time (and limited to three (3) times a day), talk time and SMS to all XOX MOBILE Subscribers depending on the balance of the said items in their BLACK counter.

ii.       BLACK Subscribers will be charged RM0.50 for each time they share data, talk time or SMS to any XOX MOBILE prepaid plans and BLACK Subscribers’ account.

iii.     All Data Buffet (DB) plans cannot perform sharing to other XOX Subscribers but may receive quota from other XOX Subscribers.

 

BLACK Plan

Sharing Quota

Receiving Quota

B10

YES

YES

B39DB

NO

YES

B59DB

NO

YES

B39PLUS20

YES

YES

B89DB

NO

YES

B39PLUS50

YES

YES

 
ACCOUNT STATUS

1.       Upon activation of a BLACK account, the status of the account will be updated to an Active status with the advance payment of the plan made upon signing up. The Active status will last for a 60 day period. An Active status means that the Subscriber allowed to use the service ( data, make outgoing and incoming calls or SMS or any type of services).

2.       If no bill payment activity performed after the Active state, notwithstanding any available credit balances still available in the account, the Subscriber will not be able to use or take advantage of any other available XOX MOBILE services available for its BLACK Subscribers but will only be able to receive incoming calls and SMS only.

3.       Upon reaching the 61st day of a bill payment not being performed; the status of the account will be Barred.

4.       Upon reaching the 91st day of a bill payment not being performed; the status of the account will be Blocked.

5.       Upon the 121st day of a bill payment not being performed; the status of the account will be Terminated. In such circumstance, the Subscriber’s mobile number will no longer active, not able to obtain the same mobile number and any remaining credit, monies, data, talk time, SMS and other service relating to the account will be forfeited.

 

CHANGE FROM PREPAID TO ONEXOX BLACK

1.       Prepaid Subscribers may upgrade their respective prepaid plans (ONEXOX Prepaid, WAWA Prepaid, or TBG Prepaid) to BLACK via SMS, the BLACK App, XOX Self Care, at any XOX Service Centre or through an authorised BLACK dealer.  The Subscribers may upgrade by sending the command code to 23388 and 22111 as follows:

 

Command Code

Upgrade to BLACK Plan

Charges as Advance Payment (RM)

CHGB10

B10

RM10.00

CHGB39

B39

RM39.00

CHGB39PLUS20

B39PLUS20

RM59.00

CHGB39PLUS50

B39PLUS50

RM89.00

 

2.       Non-Malaysian Subscribers may upgrade their prepaid plan to BLACK via BLACK App, XOX Self Care, at any XOX Service Centre or through an authorized BLACK Dealer (Coming Soon).

3.       Non-Malaysian Subscribers who wish to upgrade their prepaid plan to BLACK are subjected to a deposit equivalent to the sum of two (2) months of the monthly commitment of the preferred BLACK plan.

4.       Prepaid Subscriber who upgrades to BLACK will either receive a notification confirming their request to BLACK upgrade or informing the unsuccessful request.

5.       After the Subscriber receive the first BLACK upgrade request confirmation notification, the Subscriber will automatically be upgraded to their preferred BLACK plan within 24 hours. At the point of the BLACK upgrading, the Subscriber’s prepaid credit will be taken as the Advance Payment charges based on the BLACK plan of their choice. It is the Subscriber’s responsibility to maintain sufficient prepaid credit in their Account. Remaining prepaid credit will be rolled over to the following month’s bill.

6.       For the duration of the BLACK upgrading service, Subscribers may experience service interruption until the upgrading service is completed.

7.       When Prepaid Subscribers upgrade to BLACK, all transferable data to their new BLACK account will be capped at 100GB. The remaining data will not be refunded and shall be forfeited upon conversion to the new BLACK account.

8.       All unactivated data, talk time, SMS in Season Pass counter including available credit and loyalty points except validity, free SMS and current active data will be carried forward to the new plan upon successful upgrade to BLACK plan.

9.       On successful conversion, the Subscriber shall be bound by BLACK Terms and Conditions.


CHANGE OF BLACK PLANS          

1.       BLACK Subscribers may change their BLACK plans via the BLACK App, XOX MOBILE Self Care, at any XOX Service Centre or through an authorised BLACK dealer.

2.       Non-Malaysian BLACK Subscribers may change their BLACK plans via BLACK App, XOX Self Care, at any XOX Service Centre or through an authorised BLACK Dealer (Coming Soon).

3.       For new registration, Subscribers are only allowed to request for a change of plan upon completion of the first billing cycle.

4.       Subscribers are subjected to the Advance Payment amount equivalent of the plan they have selected and the current plan’s fee to effect the change of plan. The advance payment received will offset the first month’s plan fee.  

5.       Non-Malaysian BLACK Subscribers are subjected to additional deposit (if any) equivalent to the sum of two (2) months of the monthly commitment of the preferred BLACK plan.

6.       Non-Malaysian BLACK Subscribers who wish to upgrade their BLACK plan are subjected to additional deposit. The Subscribers are required to pay the difference of the deposit of the new BLACK plan.

7.       Non-Malaysian BLACK Subscribers who wish to downgrade their BLACK plan are not subjected to additional deposit. The initial deposit paid will remain and no refund will be issued during the change of BLACK plans.

8.       Subscribers are required to pay the listed amount below for the change plan request to take effect successfully.

 

Full amount = Amount Due* (if any) + 1 month current Plan Commitment + 1 month of Advance 

Payment of New Plan + Additional Deposit (if any)

 

*Amount Due refers to any additional purchase or outstanding amount not inclusive of your

current plan commitment

      

Change of BLACK Plan by Malaysian Subscriber (No Additional Deposit)

BLACK Plan

Current

Change To

B10

B39DB

Amount Due (if any)

RMX

Current Plan Commitment

RM10.00

New Plan Commitment

RM39.00

Total Payment

RM49.00

 

Change of BLACK Plan by Non-Malaysian Subscriber (Additional Deposit Required)

 

BLACK Plan

Current

Change To

B39DB

B59DB

Amount Due (if any)

RMX

Initial Deposit

RM78.00

Current Plan Commitment

RM39.00

New Plan Commitment

RM59.00

Additional Deposit (if any)

RM40.00

Total Payment

RM138.00

*Additional Deposit = New Deposit – Initial Deposit

Example: (RM59 x 2) – RM78 = RM40

Change of BLACK Plan by Non-Malaysian Subscriber (No Additional Deposit Required)

 

BLACK Plan

Current

Change To

B39DB

B59DB

Amount Due (if any)

RMX

Initial Deposit

RM78.00

Current Plan Commitment

RM39.00

New Plan Commitment

RM59.00

Additional Deposit (if any)

RM0.00

Total Payment

RM98.00

 

9.       Subscribers may change their plan once per billing cycle.

10.   Any outstanding payment or overdue amount are to be paid upon successful change plan request.

11.   The selected plan that the Subscriber change will take effect on the same day the request is successful.

12.   The plan is successfully changed only when the Subscriber receives a SMS and/or email notification informing them that their plan has been successfully changed.

13.   All existing data, talk time and SMS will be carried forward to the new plan that the Subscriber has changed to.


BLACK BILLING CYCLE

1.       All BLACK Plans operate on a 30 days billing cycle.

2.       For all BLACK Plans, data, talk time and SMS will be given on a monthly basis upon the Subscriber’s monthly renewal cycle.


CHANGE TO OTHER PLANS BY XOX MOBILE (“Change”)

1.       Subscribers may change to other Plans by XOX MOBILE while retaining the same MSISDN (“Change”).

2.       In the event of a Change, all existing credit, monies, data, talk time, SMS, loyalty points and/or any other Value Added Services will be forfeited.

3.       In the event of a Change, Subscriber’s Deposit (if any) will be transferred into Airtime. Deposit is not allowed to be used to offset the Outstanding Amount (if any).

4.       In order for a successful Change, Subscribers shall settle any outstanding payment due under the existing Plan.


CREDIT EXTENSION

1.       Credit extension (also known as Credit limit) allows Subscribers flexibility to purchase add-on, Season Pass or Happy Hour.

2.       Your use of the Service(s) including mobile device roaming charges under your account is subject to your Credit Extension and you are fully responsible to ensure your use of the Service(s) and other usage charges do not exceed your Credit Extension. Your Credit Extension may be reduced or increased if deems necessary by XOX MOBILE. We may bar or suspend (without notice) the Service(s) or part thereof if you exceed your Credit Extension. We are not liable for the bar/suspension of the Service(s) if the Charges incurred for your usage exceeds your Credit Extension. You must promptly pay for your Service(s) and other usage charges including any amount in excess of your Credit Extension. 

3.       Credit Extension is available for all BLACK Subscribers until further notice.

4.       Subscribers may use the Credit Extension to do the following, but not limited to: 

a.       Use Pay-per-use calls and SMS  

b.       Buy Season Pass, Happy Hour and add-ons

c.       Share data, talk time and SMS

d.       Purchase Premium Content

5.       The amount of Credit Extension available for each BLACK Subscriber varies, based on the length of the Subscriber’s subscription to BLACK and other variables. 

6.       Subscribers may request for additional Credit Extension, but the granting of the additional Credit Extension to the Subscriber is at XOX MOBILE’s sole discretion.


BILL PAYMENT

1.       The Subscriber agrees and undertakes to pay promptly all usage charges due and payable for all Services registered under the Subscriber’s account number irrespective of whether or not such services have been used or partly used or misused by any third party or an unauthorised person by the Subscriber. The Subscriber further agrees and undertakes that in the event of sums due and unpaid, XOX MOBILE reserves the right to withhold or forfeit the balance amounts (if any) or rewards or bonus points from the Subscriber’s account or barred, suspend, restrict, disconnect, impose reconnection fee and/or terminate BLACK Services(s).

2.       The Subscriber acknowledges that if any charges remain unpaid under the Subscriber’s account, XOX has the right to charge to the Subscriber’s credit card for such amount outstanding for any XOX Products or Services.

3.       The Subscriber can make payment for the Subscriber’s monthly bill via direct debit, credit card, online banking or E-Wallet for BLACK Service(s). The Subscriber confirms that the Subscriber is the lawful and authorised holder of the Card or where the Card belongs to a third party, the Cardholder is a lawful and authorised holder of the Card. The Subscriber also confirms that the Card is valid and will remain valid throughout the duration of the Subscriber’s use of direct debit, credit card or online banking.

4.       Subscribers continue to be responsible for and to pay all charges during any period of suspension, interruption or loss of the Service (“Suspension Period”) regardless where Suspension was at the Subscriber’s request or caused by Subscriber’s default.

5.       Subscribers will need to make payment to maintain an Active account to prevent their BLACK account from being Barred.

6.       BLACK Subscribers may make additional payment that exceeds their BLACK Plan via direct debit, credit card, online banking or E-Wallet and the additional payment will be carried forward and reflected in their next BLACK statement.

7.       The bill is subject to six per cent (6%) service tax under the Service Tax Act 2018 (SST) or any other tax imposed by government, of which will be calculated into the monthly bill at the end of the Subscriber’s billing cycle.

8.       For bill disputes enquiry, Subscribers may contact XOX Call Centre for clarification.


AUTO DEBIT

1.       The Subscriber shall settle his/her BLACK official bill statements in a timely manner before or on the due date which shall continue and shall not be waived, extended, suspended in any manner whatsoever by the approval of the Auto-Debit Services provided by XOX MOBILE to the Subscriber herein. The Subscriber further agrees that all sums due and payable to XOX MOBILE shall be processed for payment based on the Subscriber’s agreement to the Terms and Conditions in the Auto Debit Form.

2.       The Subscriber hereby agrees that the use of Auto-Debit Service is undertaken at his/her own risk. XOX MOBILE shall not be liable for, and the Subscriber agrees to indemnify XOX MOBILE against all claims, losses, liabilities proceedings, demands, costs and expenses (including legal fees) which may result or which XOX MOBILE may sustain in connection with or arising from the provision of the Auto-Debit Service to the Subscriber.

3.       XOX MOBILE reserves the right at any time without being liable to the Subscriber or any other third party whatsoever to discontinue, interrupt, withdraw or suspend the Auto-Debit Service or vary any terms and conditions for such period of time XOX MOBILE shall deem fit for any reasons whatsoever.

4.       The Subscriber shall allow an interval of at least three (3) working days from acceptance of the completed registration form by XOX MOBILE for the processing of the application and activation of the Auto-Debit Service.

5.       The Subscriber is obliged to inform XOX MOBILE in writing upon transfer of mobile phone and/or SIM card ownership, change of BLACK account number or if the Subscriber wishes to withdraw from the Auto-Debit Service.

6.       XOX MOBILE may terminate the Auto-Debit Service of the Subscriber at any time with seven (7) days written notice. The Subscriber may terminate the Auto-Debit Service at any one time with one (1) month’s written/email notice to XOX MOBILE for verification purpose. Notwithstanding the foregoing, the Service shall be automatically terminated with immediate effect without notice to the Subscriber in the event that the Card is cancelled by the Card Issuer or the Auto-Debit Service is terminated by the Bank.

7.       XOX MOBILE shall not be held responsible or liable for any claims, loss, damages, costs and expenses to the Subscriber:

a.       if the Card is not honoured by the Bank or the Card Issuer;

b.       if authorization to the Cardholder for the transaction is denied, refused or suspended by any party for any reason whatsoever;

c.       if XOX MOBILE is unable or delays in providing the Service as a result of power failure, failure of any computer or telecommunication system used in connection with the Services, or any other circumstances beyond XOX MOBILE’s reasonable control; and/or

d.       for any loss or damages whatsoever suffered by the Subscribers arising from the use of the Auto-Debit Service.

8.       XOX MOBILE reserves the right at its absolute discretion to: -

a.       require the Subscriber to settle any due amount billed using other means of payment from time to time; and/or

b.       approve or reject the Subscriber’s application for the Auto-Debit Service without assigning any reason whatsoever. The Subscriber shall be notified in the event the application for the same is rejected.

9.       The Subscriber declares and undertakes to XOX MOBILE that: -

a.       the information supplied overleaf by the Subscriber is true and correct.

b.       the Subscriber is the lawful and authorized holder of the Card or where the Card belongs to a third party, that the Cardholder is the lawful and authorized holder of the Card and has authorized the Subscriber to use the Card for the purpose of the Auto-Debit Service.

c.       the Card is valid and has not expired and shall remain valid and unexpired throughout the duration of the Subscriber’s use of the Auto-Debit Service.

d.       the Card has not been suspended or terminated.

10.   The Subscriber acknowledges and agrees: -

a.       that the Auto-Debit Service is only available to Subscribers who are owners of VISA/Master Card issued by Malaysian Banks or Financial Institutions;

b.       to accept full responsibility for all transactions arising from the use of his/her Card in payment of the Amount Due;

c.       that the provision of the Services for any transaction at any time is subject to prior authorization from the Bank and or Card Issuer through the supplied terminals and against an unexpired and valid Card;

d.       that receipts will not be issued for payments made through the Auto-Debit Service. Subscriber shall refer to their Card statements for confirmation of payment;

e.       understands that the Auto-Debit Service is only applicable for settlement of periodic XOX MOBILE’s official bill statements. All and any other payments other than periodic XOX MOBILE’s official bill statement cycle shall be promptly settled in the ordinary manner by the Subscriber;

f.        that XOX MOBILE may appoint a Company to be the authorized collection agent to demand, claim, collect and receive any payments due and payable by Subscriber to XOX MOBILE for the provision of the relevant XOX MOBILE telecommunication services; and

g.       that XOX MOBILE is only responsible for making arrangement to debit the Subscriber’s Card account through the card centre as authorized by the Subscriber, solely for the Subscriber’s convenience and benefit. Therefore, for any problems or dispute arising from the procession/debiting will be at Subscriber’s own responsibility to resolve it with their Card  issuer.

11.   The Subscriber is obliged to inform XOX MOBILE in writing/email if there are any changes to his/her Card account number, including but not limited to new account number issued under “lost” or “termination/cancellation of the Card’s account, changes or renewal of expiry date. Changes involving new account number will require submission of a new authorization form.

12.   The Subscribers shall charge their bills to the Card’s account in their name either by sole or joint account only. Any variation from this will require expressed permission from the cardholder in writing/email.

13.   The Subscriber hereby authorizes XOX MOBILE to:

a.       verify the information supplied overleaf with the Card Issuer or any third party as may be necessary; and/or

b.       forward the Subscriber’s call transactions, billings and other details to the Bank, the Card Issuer, and other relevant parties for and in connection with the Services; and/or

c.       to release details of the Subscriber’s monthly bills to the issuing Bank / Card Issuer and to automatically debit these amounts billed to the Subscriber’s Card. The full amount will be debited until the Subscriber withdraws from the Service.

14.   XOX MOBILE reserves the right and shall be entitled without prior notice to the Subscriber to reverse any payment entry in the Subscriber’s statement accounts or charge back the transaction sum to the Subscriber’s account with XOX MOBILE in the event of any one or more of the following circumstances:

a.       the transaction is cancelled by the Bank or Card Issuer for any reason whatsoever;

b.       the transaction is found to be incomplete, illegal or carried out by fraudulent means;

c.       the transaction sum/s or part thereof was found to have exceeded the Cardholder’s authorized credit extension/credit limit;

d.       the Card concerned is found to have expired or is invalid for any reason whatsoever;

e.       the transaction is found to be one with “declined authorization” or a non-corresponding authorization code;

f.        the performance of the services or the use of the Card involves a violation of the law, rules, or regulations of any governmental body; or

g.       at the absolute discretion of XOX MOBILE or the Bank or the Card Issuer without assigning any reasons whatsoever.

15.   These terms and conditions shall be read in conjunction with the General Terms and Conditions. In the event of any conflict between these terms and conditions with the provisions pertaining to the Services in the Principal Terms and Conditions, these terms and conditions shall prevail.


VALUE ADDED SERVICES

The Subscriber recognises that the Value Added Services includes but is not limited to data services, and every additional Service that may be made available from time to time shall be added to the Subscriber’s account.


TRANSFERRING OWNERSHIP OF MSISDN

1.       Below are the Subscriber who may transfer the ownership of their MSISDN to another Subscriber.

Scenario

Allow to Transfer Ownership

Local Subscriber to Local Subscriber

Yes

Foreign Subscriber to Foreign Subscriber

Yes

Foreign Subscriber to Local Subscriber

Yes

Local Subscriber to Foreign Subscriber

No

 

2.       Subscribers must ensure the MSISDN to be transferred ownership is Active. MSISDN that are Barred or Blocked must be topped up in order to perform the transfer of ownership.

3.       Subscribers whose MSISDN is/are Terminated may not perform the ownership transfer.

4.       Subscribers are required to clear any outstanding & current bill charges prior to the date of ownership transfer request.

5.       Subscribers are solely responsible to resolve all matters regarding deposit with the new owner of the MSISDN before the transfer of ownership.

6.       XOX is not liable for any loss of deposit during the transfer of ownership.


TERMINATION AND REFUND

1.       The Subscriber may terminate the subscription by contacting XOX’s careline or by completing the termination form and forwarding the same to XOX MOBILE within seven (7) working days before the Subscriber’s next billing cycle. Termination form may be sent to XOX via email to enquiries@xox.com.my or at any authorised XOX MOBILE centres.

2.       Upon termination, XOX MOBILE reserves the right to forfeit all unused subscription which includes but not limited to unused credit, data, talk time, SMS and/or loyalty points.

3.       The Subscriber may clear the payment settlement by utilizing their overpaid balance in the billing system. If any overpayments remain after the Subscribers have settled their bills, Subscribers must contact XOX Customer Service to request for a refund.

4.       The overpayment in the Subscriber’s account can be used to clear the bill. Subscribers may request for a refund if there is still a balance after paying the bill.

5.       In the event of termination, any amount from Advance Payment shall be forfeited. There is no cash refund for Advance Payment.

6.       The Subscriber may request for a refund of Deposit (if any) a day after the termination of the subscription and within THIRTY (30) days with the provision of his/her Bank account. XOX is not liable for any charges imposed by Banks that are not registered in Malaysia. There is no cash refund for Deposit.

7.       XOX reserves the right to utilize the Deposit to offset any amount due from the Subscriber to XOX including but not limited to any outstanding charges under any of your Accounts.

8.       Subject to the above, any balance Deposit will be returned to the Subscriber within fourteen (14) working days from the date of the refund request.

9.       In the event the Subscriber’s subscription is terminated due to overdue unpaid charges, XOX MOBILE shall not be liable for any payment or refund of unused subscription, credit and/or monies upon termination of the Agreement. In such event and with no prior notice, the Subscriber loses all rights and/or entitlement previously accumulated including but not limited to unused credit, monies, data, talk time, SMS, loyalty points, E-Wallet credit under the Subscriber’s subscription.

10.   Upon line termination, XOX MOBILE reserves the right to use Subscriber’s E-Wallet balance to reduce/settle any outstanding amount/balance. Any reduction made from E-Wallet balance shall not be deemed as full and final settlement of any outstanding amount/balance. Subscriber shall still be responsible and liable to settle any amount owing and due to XOX MOBILE.

11.   Termination shall be without prejudice to any existing rights and/or claims that XOX MOBILE may have against the Subscriber and the Subscriber shall continue to fulfil his/her obligations including full payment of all outstanding charges prior to the date of termination.

12.   XOX MOBILE may, without any liability to the Subscriber, terminate and suspend all or any part of the Service without giving any reason.


Beginning 1st January 2020, in the event BLACK Subscribers fail to clear their outstanding payment, XOX MOBILE reserves the right to share their information with Credit Rating Agencies, at any time without referring to the Subscriber. This may affect the Subscriber’s credit standing and eligibility in obtaining financial products moving forward.

 

NOTICE

1.       All communications, notices and/or documents to be given by XOX MOBILE to you shall be in writing and sent to the Subscriber at the address on the registration form or the last known address. It shall be the Subscriber’s responsibility to provide accurate, current and updated personal details.

2.       Any such communication or notice, including legal process given by XOX MOBILE to the Subscriber shall be deemed to have been served, if: -

a.       By hand, at the time of delivery;

b.       By registered post, on the second working day after posting irrespective of whether it is returned as undelivered;

c.       By ordinary post, on the fifth working day after posting irrespective of whether it is returned as undelivered;

d.       By email, at the time the recipient’s email address is shown on the sender’s email print-out stating the date and time;

e.       By facsimile transmission, at the time shown on the sender’s receipt of a transmission report indicating a successful transmission to the recipient’s registered number, provided that notice shall be in addition thereon be sent by post.

 

OTHER TERMS & CONDITIONS

1.       The above Terms and Conditions will be governed by the laws of Malaysia and the parties agree to submit to the exclusive jurisdiction of Malaysian courts.

2.       XOX MOBILE is entitled to make any alternation or changes to the Services in whole or any part thereof, or withdraw or suspend, disconnect, or terminate the Service and will not be liable to the Subscriber or any third party for any loss.

3.       XOX MOBILE may at our discretion with prior notice vary the amount of deposit, fees and any Charges for the Services or part thereof and to change the billing cycle.

4.       XOX MOBILE reserves the right to change, amend, modify, suspend, continue, terminate & add all or any Terms and Conditions at any time without prior notice. The Terms and Conditions stated herein shall continue to apply subject to any changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions contained in this document and shall be read and construed to be enforceable as if such changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions were inserted in the document. Continued use of the Service following any amendment or changes to the terms constitutes an acceptance to those changes.

5.       Where the Terms and Conditions are translated into a language other than the English Language, in the event of any inconsistencies, conflicts or discrepancies between the terms and conditions set out in the English Language version and that of the other language(s), the English Language version shall prevail.

6.       Subscribers shall not assign or novate any or part of Subscribers’ rights and/or obligations under this Terms and Conditions to any party, without XOX MOBILE’s consent. Subscribers agree that XOX MOBILE may assign or novate all or part of the Agreement to any third party by notice to Subscribers without obtaining prior consent. Subscribers continued usage, after such notice on you will be deemed as consent to continue with the Service after such novation and Subscribers agree to be bound as instructed in such or any further notice. XOX MOBILE shall not be liable for any cost, lost or damage (whether direct or indirect), loss of profits or any consequential loss as a result of the Subscriber’s use of the Service.

7.       Any specific Service(s) you use is subject to this Terms and Conditions as amended and/or supplemented by the applicable ONEXOX BLACK Specific Terms & Conditions (which prevails over this Terms and Conditions).

 

Last Updated on 7th February 2024