MOBILE DATA USAGE POLICY

 

For data allocated with the Plan(s), you acknowledge and accept:

1.      The data usage is exclusively for domestic usage only.

2.      XOX MOBILE does not guarantee or warrant the availability of the data usage and the Subscriber(s) acknowledges and agrees that the data usage is provided on an "as is" basis.

3.      To experience 4G LTE /5G speed, Subscribers must use a 4G/5G compatible device and the data service is used in an area with 4G/ 5G network.

4.      There is no Pay-per-use rate for data once BLACK Subscribers have utilized all their data in their BLACK account, however, Subscribers may purchase add-ons, Happy Hour promos and Season Pass packages if they need additional data provided that they have sufficient pre-payment or credit in their BLACK account and that their total data in their BLACK account does not exceed 100GB after the relevant purchase.

5.      Software and applications which are used by Subscribers to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data. These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and cause network congestion. As a result, a vast majority of Subscribers will be affected by degradation of the quality of Service, and as such is deemed excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malware which may reside in Subscribers’ Devices. These activities may be known or unknown to Subscribers and normally operate in the background of the Devices’ operations. Therefore, Subscribers must take all precautions and rightful actions to ensure that the above activities are controlled and minimized at all times. XOX MOBILE reserves the right to implement and enforce this Mobile Data Usage Policy at its sole discretion upon occurrence of such activities.

6.      The data volume calculation shall take into consideration of ALL activities carried out by Subscribers including those knowing or unknowingly done under the Service.

7.      XOX MOBILE will not throttle the Subscriber’s data irrespective of which BLACK Plan the Subscriber is using.

8.      Where data services are provided under the Plan, the Subscriber agrees to be bound by the Terms and Conditions and the Fair Usage Policy available on the ONEXOX Official Website and as may be modified from time to time by XOX MOBILE.

9.      Subscribers will not be able to use the data service if their account is Barred and Blocked. Subscribers may only continue to use the data service once they have paid their bills by the end of the Blocked period.

10.  The data usage, at all times, is for personal use only and not applicable to commercial usages in any business premises including but not limited to restaurants, internet centers, cafes etc. as well as other non-legitimate purpose to be determined by XOX.

11.  The data usage, at all times, is not for reselling/rental purpose for profit or huge and continuous information transfer that affects the other XOX’s Subscriber. For any excessive usage, or on suspicion of fraud, any illegal practice or unusual activity in respect of the Subcriber’s account with XOX, XOX at its sole and absolute discretion reserves the right at any time without being liable to the Subscriber or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as XOX shall deem fit.

12.  In any event, the data usage shall not exceed the allocated amount.

 

CALLS USAGE POLICY

1.      The talk time in minutes allocated with the Plan(s) will be stored in the Subscriber’s BLACK counter. When a Subscriber make domestic calls, the call usage will be taken from the BLACK counter storage on the basis of 30 second charging block.

2.      Usage on calls beyond the BLACK counter storage or when Subscribers utilized all the talk time in their BLACK account, Subscribers will be charged based on the Pay-per-use (PPU) basis in addition to the applicable monthly plan fee, which is RM0.15/minute based on the 30 second block.

3.      If the Subscriber wants more talk time before exceeding the allocated talk time in BLACK counter storage, they may purchase Happy Hour promos and Season Pass packages. Each successful purchase of Happy Hour promos and Season pass packages will automatically be stored in the Subscriber’s BLACK counter. To purchase the abovementioned promos, Subscribers shall have sufficient credit or credit extension in their BLACK account.

4.      Usage of talk time in the BLACK account is not applicable to call to special numbers such as 1300, 1700, 1800, TM100 or any other toll-free numbers, the charging rates for toll free numbers are stated below:

 

Toll Number	Charging Rate	Charging Block
1300	RM0.09	30 seconds
1700	RM0.09	30 seconds
15454	RM0.09	30 seconds
100	RM1.00	Per Call
103	RM2.00	Per Call

 

5.      Subscribers will not be able to use the call service if their account is in Barred and Blocked status. Subscribers may only continue to use the call service once they have paid their bills by the end of the Blocked period.

 

SMS USAGE POLICY

1.      The SMS allocated with the Plan(s) will be stored in the Subscriber’s BLACK counter. When a Subscriber sends a SMS, the SMS usage will be taken from the BLACK counter storage on the per SMS basis.

2.      Any SMS usage beyond the BLACK counter storage or upon utilized all the SMS in their BLACK account, Subscriber will be charged based on the basis of Pay-per-use (PPU) in addition to the applicable monthly plan fee, which is RM0.10 per SMS.

3.      If the Subscriber wants additional SMS before exceeding the allocated SMS in their BLACK counter storage, the Subscriber may purchase Happy Hour promos and Season Pass packages.  Please refer to Paragraph 3 under the heading “Calls Usage Policy” above.

4.      Usage of SMS in the BLACK account are not applicable for sending Premium SMS. Examples of Premium SMS services include, but are not limited to:

a.      Ringtones

b.      Sports scores or highlights

c.       Competitions

d.      Music clips

e.      Mobile wallpaper

f.        Games

g.      Chat services

h.      News & weather

i.        Financial data

j.        Directory enquiry services

k.       Voting (e.g. for TV reality shows)

 

5.   Subscribers will not be able to use the SMS service if their account is Barred and Blocked. Subscribers may only continue to use the SMS service once they have paid their bills by the end of the Blocked period.

 

UNLIMITED CALLS POLICY

1.      UNLIMITED calls ONLY applies to the following Plans:

a.      All Data Buffet Plans: B39DB, B59DB, & B89DB

b.      B39PLUS20 & B39PLUS50

c.       MySISWA35

d.      All FC Plans

e.      ONEfamily & SISWA PLUS

2.      You acknowledge and accept that: -

a.      UNLIMITED calls may only be used for domestic mobile/fixed On-net (XOX MOBILE to XOX MOBILE calls) & OFF-net usage (calls from XOX MOBILE to other Service Provider).

b.      UNLIMITED calls is not applicable to video calls, call to numbers with special numbers e.g. 1300, 1700, 1800, TM100 or any other toll free numbers, prefix number for IDD calls. Making such aforementioned calls will incur additional charges to the Subscriber.

c.       UNLIMITED calls are for standard person-to-person calls and not for any commercial and/or non-personal usage. XOX at its sole and absolute discretion reserves the right at any time without being liable to the Subscriber or any third party to discontinue, disconnect, interrupt, bar or suspend the service for such period of time as XOX shall deem fit.

d.      UNLMITED calls are not meant for multiple simultaneous calling, conference calling, re-supply, call center usage, telemarketing, application-to-person communication, continuously call forwarding, auto-dialing, machine-to-machine communication (including by using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity we consider to be non-standard usage.

3.      Charging rates for toll free numbers are stated below:

 

Toll Number	Charging Rate	Charging Block
1300	RM0.09	30 seconds
1700	RM0.09	30 seconds
15454	RM0.09	30 seconds
100	RM1.00	Per Call
103	RM2.00	Per Call

 

4.      The UNLIMITED calls are NON-SHAREABLE, NON-TRANSFERRABLE, and cannot be carried forward.

5.      Subscribers will not be able to use the UNLIMITED calls if their account is Barred or Blocked. Subscribers may only continue to use the UNLIMITED calls service once they have paid their bills by the end of the Blocked period.

6.      Usage of the UNLIMITED calls are subject to XOX MOBILE Fair Usage Policy (FUP) found at the ONEXOX Official Website.

 

BLACK COUNTER

The bundled Mobile Internet Quota, talk time in Minutes, and SMS allocated with the Plan will be stored in the Subscriber’s BLACK counter and apply exclusively within Malaysia (domestic networks).

 

1.      CARRYING FORWARD POLICY

a.      BLACK’s feature of carry forward unused data, talk time and SMS is a feature provided by XOX MOBILE whereby when a Subscriber’s Account is in the Active status, Subscribers can carry forward any unused bundled data, unused bundled talk time and unused bundled SMS at the end of the Billing Cycle to use on top of a subsequent monthly quota of the same type. Subscribers acknowledge and accept that the maximum data entitlement balance to be carried forward is 100GB.

b.      Carrying forward of unused data, talk time and SMS is not a permanent feature as it only be available for a limited period only and XOX MOBILE reserves its right to withdraw the carry forward feature at any time without advance notification or advertisement and without any liability in connection therewith.

c.       UNLIMITED talk time in minutes from the BLACK PLAN, will NOT be carried forward.

 

2.      SEASON PASS AND HAPPY HOUR USAGE POLICY

a.      BLACK Subscribers may purchase Season Pass and Happy Hour promo by XOX MOBILE.

b.      Once Subscribers purchase Happy Hour or Season Pass, the data, talk time and SMS purchased from promos will be automatically stored in the Subscriber’s BLACK counter and Subscribers may use the data, talk time and SMS right away. Subscribers understand and accept that the purchase of Happy Hour or Season Pass will incur additional charges apart from the monthly plan fees.

c.       For Subscribers of Plan with UNLIMITED calls, the talk time purchased from Season Pass and Happy Hour will be stored in their BLACK counter and those talk time may be used for Sharing and Carrying Forward only.

3.      SHARING POLICY

a.      Subscribers can share a maximum of 10GB each time (and limited to three (3) times a day), talk time, and SMS to all XOX MOBILE Subscribers depending on the balance of the said items in their BLACK counter.

b.      BLACK Subscribers will be charged RM0.50 for each time they share data, talk time, or SMS to any XOX MOBILE prepaid plans and BLACK Subscribers’ account.

 

UGRADING FROM XOX MOBILE PREPAID PLANS TO BLACK

1.      Subscribers of all XOX MOBILE Prepaid Plans may upgrade to BLACK including:

a.      ONEXOX Prepaid

b.      The Bos Gaurus (TBG) Prepaid

c.       WAWA Prepaid

d.      MySISWA Prepaid (Coming Soon)

 

2.      Subscribers of XOX MOBILE Prepaid Plans may upgrade to BLACK via the following platforms:

a.      BLACK App

b.      XOX Self Care Portal

c.       XOX MOBILE Service Centers

d.      Authorized BLACK Dealers

3.      All unactivated data, talk time, SMS in Season Pass Counter including available credit and loyalty points except validity, free SMS and current active data will be carried forward to the new plan upon successful upgrade to BLACK.

4.      All transferable data to BLACK will be capped at 100GB. The remaining data will not be refunded and shall be forfeited upon conversion to the new BLACK plan.

 

CHANGING BLACK PLANS

1.      Subscribers may upgrade or downgrade their current BLACK Plan to any of the BLACK Plans (unless stated otherwise) via the following platforms:

a.      BLACK App

b.      XOX Self Care

c.       XOX MOBILE Service Centers

d.      Authorized BLACK Dealer

2.      Notwithstanding, Subscribers can only change their plan once (1) in each Billing Cycle. Subscribers would need to wait till the next Billing Cycle to change their plan again via the platforms stated above.

3.      Subscribers of FC Plans are not allowed to upgrade or downgrade to other FC Plans. For example, if a Subscriber is subscribed to TBG39, the Subscriber is not allowed to change plan to KDA150, PNG89, or another other FC Plans that is not part of The Bos Gaurus Edition Plans. For further information, please refer to the Terms and Condition for FC Plans.

4.      Subscribers may carry forward a maximum of 100GB to the new BLACK Plan. The remaining data will not be refunded and shall be forfeited upon conversion to the new BLACK plan.

                                                                                                                                                    

BLACK BILLING CYCLE

1.      All BLACK Plans operate on a 30-day Billing Cycle. For example, if a Subscriber subscribes to B39DB plan on 15 January 2024, they will receive their BLACK statement on 15 February 2024. The Subscriber’s billing date of their BLACK Plan will remain the same irrespective if they change their BLACK Plan. The data, talk time, and SMS of their respective BLACK plan will be credited into their BLACK account as soon as the Subscriber’s BLACK statement is out.

2.      For all BLACK Plans, data, talk time, and SMS will be given on a monthly basis upon the Subscriber’s monthly renewal cycle. This means that for example, if a BLACK Subscriber subscribes to B39DB on 1 February 2024 and makes a pre-payment of RM468 for 12 months of his subscription, the Subscriber will not receive the full quota of 12 months (72GB, 600 minutes, and 600 SMS) all at once.

 

GENERAL

1.      The use of the Plan(s) and Service(s) is subject to the General Terms & Conditions, Specific Terms & Conditions, XOX Fair Usage Policy and any other applicable terms and conditions and or policies, all available on the website at the ONEXOX Official Website and as may be modified from time to time by XOX MOBILE.

2.      Capitalized terms herein have the same meaning as defined in the General Terms & Conditions.

3.      XOX MOBILE reserves the right without liability, to revise and/or amend this Specific Terms & Conditions, modify, suspend, continue, terminate, add to the Plan, and revise our pricing. Where reasonably practicable, XOX MOBILE will give Subscribers reasonable advance notice of such changes. Subscribers continued use of the subscription and/or the service following the Effective Date of any such change shall constitute unconditional acceptance by you of such change and Subscribers shall be bound by the same. Subscribers accept to be responsible for regularly viewing information at the ONEXOX Official Website.

 

Version 4.0

 

Last Updated 28^th May 2024