ONE-X 24/7 PHONE MADNESS CAMPAIGN TERMS & CONDITIONS

Each Participant agrees that he/she has read and understood these terms and conditions by their participation in the campaign. Each entrant agrees to be bounded by the terms and conditions stated herein.

1.       Campaign Introduction

1.1.             XOX MOBILE Sdn Bhd (“XOX”) is launching the ONE-X 24/7 Phone Madness Campaign (“Campaign”) from 1st July 2025, 00:00 to 31st July 2025, 23:59 (“Campaign Period”) to reward new and existing ONEXOX Prepaid users with a chance to win exciting smartphones through a daily lucky draw.

1.2.             This Campaign is open to Malaysian citizens aged 12 years and above, with a valid MyKad and Malaysian address. It is applicable to new and existing ONEXOX Prepaid users only, excluding subscribers under Enterprise or White Label accounts. Employees of XOX and its group of companies are not eligible.

1.3.             Participants are entitled to lucky draw entries (tokens) based on the following mechanics:

·       New Prepaid Activation with selected ONE-X plans (1X18, 1X22, 1X35, 1X48) will earn tokens based on the plan activated.

·       Existing Users will earn 1 token for every RM30 top-up (e.g., RM60 = 2 tokens, RM70 = 2 tokens, RM40 = 1 token).

1.4.             Token eligibility resets daily. The draw will be conducted based on the transaction date (activation or top-up), and winners will be selected the next working day if it falls on a weekend or public holiday.

1.5.             Daily winners will be announced on XOX’s official social media platforms (Facebook, Instagram, and TikTok) the next day (or the next working day in the case of holidays). A total of 31 smartphone winners will be selected during the Campaign Period.

1.6.             The winner for each day will be randomly selected and announced on XOX’s official social media platforms within 7 days after daily campaign ended. Participation tokens data will be refreshed daily.

1.7.             Thirty-one (31) winners will be selected throughout the Campaign Period, each winning a premium tech prize according to the prize schedule.

2.        Campaign Mechanism

2. 

2.1.            This Campaign offers exciting smartphones to be won. A total of 31 winners will be selected through a daily lucky draw system. Prizes include Apple iPhone 16. In total, 31 lucky winners will be chosen daily through a lucky draw system. Participation tokens data will be refreshed daily.

2.2.            To gain an entry to the Campaign, a Participant require to activate the selected prepaid plans or top up their XOX mobile subscription with a minimum amount of Ringgit Malaysia Thirty (RM30.00) cumulatively within the campaign period. Participation tokens data will be refreshed daily. Refer table for full information on token eligibility.

2.3.            Prepaid Activation and Top-Up Token Allocation:

2.4.            Winners of the Campaign shall be randomly selected via lucky draw, and the announcement of the daily winner will be made on XOX’s official social media channels within 14 days of the daily campaign ended.

2.5.            The eligibility to claim the Campaign prizes shall be forfeited if the selected winners cannot be contacted within fourteen (14) days after the campaign has ended and all the winners have been announced on XOX official website.

2.6.            A winner shall be disqualified, should he/she fail to maintain an “active” status for their XOX mobile subscription during the Campaign Period, drawing process and upon collection of the prize. For the avoidance of doubt, an “active” status of XOX mobile subscription shall mean a subscription that is not barred and/or terminated, and is available for use of data, call and SMS.

2.7.            ALL Campaign prizes shall be managed by the respective third-party merchants appointed by XOX.

2.8.            XOX will not be accountable for any transactional disputes between the winners and third-party merchants.

2.9.            ALL Campaign prizes involving product and mobile credit voucher are non-transferable and non-exchangeable for cash.

2.10.         ALL Campaign prizes in the form of cash prizes are non-transferable and non-exchangeable for credit or any other products.

2.11.         ALL Campaign prizes will be fulfilled within 60 days after final winners have submitted required information and document. Any uncollected or unclaimed prizes after this period will be forfeited.

2.12.         Refer to the fulfilment timeline as follows:

3.        General

3.1.            XOX reserves the right to change, modify, add to, or remove in whole or in part of these Terms and Conditions at any time, vary, extend or reduce the Campaign Period and/or vary, add on, remove or replace the Campaign prizes at XOX's sole and absolute discretion.

3.2.            XOX reserves the right to revoke the eligibility of Participants who fail to comply with the Campaign procedures set out by XOX. XOX will not be responsible for missing or late notices that were caused by factors outside of XOX's control.

3.3.            Campaign’s prizes cannot be exchanged for cash, credit or for sale and is subject to terms and conditions stated herein. Any correspondence, enquiries, appeals or protests will not be entertained.

3.4.            XOX reserves the right to change or replace any of the offered Campaign prizes with any products of equivalent value at any time without giving any prior notice to the Participants. In case of any disputes arising directly or indirectly from the Campaign, the decision of XOX shall be final.

3.5.            Any visuals shown or on display on any XOX promotional materials are for illustration purposes only. All pictures and images of the products displayed on this site are for illustration purposes to help the customer to recognize the products only. The actual size, dimension and colour of the products may differ.

3.6.            Any breach of these Terms and Conditions may, at XOX’s absolute discretion, result in forfeiture of any of the goods or services rendered. XOX shall not be liable for any claim whatsoever resulting from the Participant’s participation in the Campaign.

3.7.            XOX does not warrant that the Campaign shall be uninterruptible and/or error free. By participating in this Campaign, the Participant hereby acknowledges and irrevocably agrees that XOX shall not in any manner whatsoever be liable for any technical failures of any kind, system/server interruption and/or any electronic error arising from the Campaign unless the same arise from and are caused directly by XOX’s gross negligence or wilful default.

3.8.            XOX shall make every effort to ensure that prices, details, and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to XOX's acceptance at its sole discretion and stock availability.

3.9.            Acceptance of the Campaign prizes by the winners constitute a release and discharge of XOX by or from any and all liability, claims, demands, actions and/or damages which the winners may have, whether known or unknown at the present time, of any nature whatsoever, arising out of relating to the Campaign; and/or personal injury and/or property damage, theft or loss suffered by the winners as a result of the use, acceptance and/or enjoyment of the Campaign prizes.

3.10.         XOX, its related and associated companies, and its agencies and companies associated with this Campaign disclaim any and all liability arising from this Campaign and will not be liable for any loss (Including, without limitation, indirect, special or consequential loss or loss of profits), expense, damage, personal injury or death which is suffered or sustained (Whether or not arising from any person’s negligence) resulting from their participation in this Campaign, redemption and/or usage of the Campaign prize(s), except for any liability which cannot be excluded by law (In which case that liability is limited to the minimum allowable by law). Participants undertake that they shall not bring any claims or actions against XOX or its related and associated companies, whether in contract, tort or otherwise.

3.11.         By participating in the Campaign, the Participant irrevocably agrees to release and hold harmless XOX and its associate companies, employees, advisors from any and all losses, damages, rights, claims and actions of any kind in connection with the Campaign and/or from any reward or prize-related activity, including without limitation, personal injury, death, and property damage.

3.12.         Failure by XOX to insist upon or enforce strict performance of any of these Terms and Conditions shall not be construed as a waiver of any provision or right.

3.13.         The Campaign and these Terms and Conditions are governed by the laws of Malaysia. Participants agree that the Courts of Malaysia have jurisdiction over all matters arising from this Campaign.

Last Updated on 30^th June 2025.