THE BOS GAURUS PREPAID (TBG PREPAID) TERMS & CONDITIONS

 

GENERAL

1.       The Plan and Service are subject to the General Terms & Conditions, this Specific Terms & Conditions, and any other applicable terms and conditions and/or policies, all at https://onexox.my/

 

2.       Capitalised terms herein have the same meaning as defined in the General Terms & Conditions.

 

3.       XOX MOBILE reserve the rights without liability, to revise and/or amend this Specific Terms & Conditions, modify, suspend, continue, terminate, add to the Plan, and revise our pricing. Where reasonably practicable, XOX MOBILE will give Subscribers reasonable advance notice of such changes. Subscribers continued use of the subscription and/or the service following the Effective Date of any such change shall constitute unconditional acceptance by you of such change and Subscribers shall be bound by the same. Subscribers accept to be responsible for regularly viewing information at https://onexox.my/

 

WELCOME DEAL – UNLIMITED 35 DATA PLAN

4.       XOX MOBILE welcomes Subscribers of TBG Prepaid plan with the Unlimited 35 Welcome Deal.

 

5.       The deal is only applicable to the following: -             

a.       new Subscribers to TBG Prepaid plan,

b.       existing Subscribers activating TBG Prepaid plan via MNP, or

c.       new SIM pack.

 

6.       Upon successful activation of the SIM pack starting from 18^th October 2023, Subscribers will be eligible to purchase the Unlimited 35 Welcome Deal as long as it is still within TEN (10) calendar days upon prepaid plan activation.

7.       Any request(s) after TEN (10) days of the TBG Prepaid plan activation will not be entertained. Packages are subjected to changes.

8.       Below is the Unlimited 35 Welcome Deal available for Subscribers to purchase:

 

Welcome Deal	Packages	Price
SP UNL 35	Unlimited Data + Unlimited Call	RM35.00

 

9.       For Subscribers who purchase a new SIM pack or has switched to TBG Prepaid (MNP) via Online Store, please refer to the process below.

10.   Upon first successful purchase of Unlimited 35 Welcome Deal, Subscribers will receive TWENTY-EIGHT (28) months validity within THREE (3) days, extended from purchase date.

 

11.   Subscribers’ TWENTY-EIGHT (28) months validity entitlement is for ONE (1) time only- purchasing the Unlimited 35 Welcome Deal.

 

12.   Any top-up made by TBG Prepaid Subscribers before the 28 months validity entitlement will be calculated into the validity as well.

13.   Once purchased, Subscribers can share data minutes and/or SMS with any other XOX MOBILE Subscribers, limited to THREE (3) transactions per day.

 

14.   Subscribers are strictly restricted from sharing any data, minutes and/or SMS with any XOX MOBILE Authorized Dealer’s number.

 

15.   Subscribers who change plan from ONEXOX BLACK, ONEXOX Prepaid, or WAWA Prepaid to TBG Prepaid may purchase the Welcome Deal but will not be eligible for the 28 months validity.

 

ADDITIONAL 8 MONTHS VALIDITY

16.   TBG Prepaid comes with an additional 8 months validity too.

17.   The additional 8 months validity is only for new TBG Prepaid Subscribers who register and purchase Welcome Deals for the first time starting on 18^th October 2023.  

 

18.   Subscribers who change plan from ONEXOX BLACK, ONEXOX Prepaid, or WAWA Prepaid to TBG Prepaid will not be eligible for the additional 8 months validity.

 

19.   TBG Prepaid Subscribers will receive the additional 8 months validity in voucher form through BLACK App within THREE (3) days after the first subscription of TBG Prepaid and purchase of Unlimited 35 Welcome Deal (one time only).

 

20.   Subscribers are required to download BLACK App and claim the 8 months validity voucher through BLACK App > Profile > Reward within the redemption period of THIRTY (30) days.

 

21.   Subscribers under enterprise registration are not entitled to the additional 8 months validity.

 

FAIR USAGE POLICY

22.   XOX Fair Usage Policy is intended to ensure that our customers do not use our services in an excessive, unreasonable, or fraudulent manner. Such usage may impact the quality or reliability of our services.

23.   Our Fair Usage Policy applies when you use any of our special offers giving you calls, texts, photos, or data usage for free or at rates lower than our standard rates or for unlimited access to, such calls, texts, photos or data usage.

24.   By accepting our Terms and Conditions for Service, you agree to be bound by this Policy.

25.   We may change the Policy from time to time without further notice to you. Please refer to XOX Fair Usage Policy periodically to determine any changes to this Policy. Any changes to this Policy will automatically become effective and will apply to you from the date such changes are posted on the website.

26.   You are prohibited from using the Services which can compromise the security or tamper with our system resources or accounts on our systems, or at any other site accessible via our systems.

27.   Our network is a shared resource, and you agree to use the Services, in a considerate manner, which must not unfairly exploit the usage, affect the experience of other Subscribers, or cause us loss – for example, but not limited to, the Services for reselling purposes, unreasonable bandwidth consumption, or accessing services which are prohibited under the Terms and Conditions for service or using unauthorized device.

28.   We wish to bring to your attention for all our customers to have a positive internet experience and to emphasize that it is important for all our customers to practice responsible usage of the allocated bandwidth based on normal usage.

29.   You will be responsible for the security of your own devices that are directly or indirectly connected to our network.

30.   For our XOX Mobile Data Plan, your total usage per month shall NOT exceed from the allocated data volume transmitted (total upload and download usage). This is to ensure that no subscriber can congest the bandwidth at all times.

31.   If you are found to be in violation of this policy, we may, at our option and discretion manage your bandwidth, suspend, or terminate the Services (with or without notice as we may consider appropriate).

32.   To report any illegal or unacceptable use of the services, please send an email to https://onexox.my/

33.   XOX reserves the right to vary the terms and conditions of this Policy from time to time with or without notice to the customer and the customer shall be bound by such variation and changes.

34.   This Policy is supplemental and shall be read together as an integral part of terms and conditions of governing the Services and its relevant addendum. If there is any inconsistency between the Policy and the terms and conditions of the Services, the terms and conditions governing the Services posted on the website at https://onexox.my/ will prevails.

35.   For the avoidance of doubt, below is the calculation that XOX MOBILE uses to calculate the kilobytes for the internet data quota:

a.       1GB = 1,024MB

b.       1MB = 1,024KB

c.       1GB = 1,048,576KB

 

MOBILE DATA USAGE POLICY

36.   XOX MOBILE does not guarantee or warrant the availability of the data usage and the Subscriber acknowledges and agrees that the data usage is provided on an "as is" basis.

37.   To experience 4G LTE speed, Subscribers must use a 4G compatible device and the data service is used in an area with 4G network.

38.   Software and applications which are used by Subscribers to send and/or receive, for uploading and/or downloading of files can contain very large amounts of data. These software and applications demand a significantly huge amount of bandwidth which will negatively impact the speed and cause network congestion. As a result, a vast majority of Subscribers will be affected from degradation of the quality of Service, and as such is deemed as excessive usage. Excessive usage can also be caused by spamming, virus activities, spy wares and/or other malwares which may reside in Subscribers’ Devices. These activities may be known or unknown to Subscribers and normally operates in the background of the Devices’ operations. Therefore, Subscribers must take all precautions and rightful actions to ensure that the above activities are controlled and minimised at all times. XOX MOBILE reserves the right to implement and enforce this Mobile Data Usage Policy at its sole discretion upon an occurrence of such activities.

39.   The data volume calculation shall take into consideration of ALL activities carried out by Subscribers including those knowing or unknowingly done under the Service.

40.   The responsibilities of proving shall be on Subscribers to ensure that the Devices are free from all viruses, spybots and malwares when using the Service. XOX MOBILE reserves the right to release any information if it is required to do so by any law, regulatory body, or court of law.

41.   Subscribers will not be able to use the data service if their account is in Barred and Blocked status. Subscribers may only continue to use the Internet Service once they perform a reload by the end of the Blocked period.

 

VOICE CALLS USAGE POLICY

42.   TBG Prepaid Subscribers will be able to use their minutes in their Season Pass counter to make calls to both numbers from XOX MOBILE and other telecommunication service providers as well.

43.   The Charging Block for TBG Prepaid is 30sec/block from Prepaid credit and 60sec/block from Season Pass Counter. XOX MOBILE reserves the right to adjust the charging block at any time without prior notice or any liability to the Subscriber whatsoever.

 

SMS USAGE POLICY

44.   The Subscriber(s) acknowledges that SMS usage will be blocked upon reaching the given numbers of SMS reloaded.

45.   XOX MOBILE Prepaid SMS is used solely for domestic usage which is for all networks. This SMS will not be usable to send message(s) to any international number or roaming outside of Malaysia.

TOP-UP

46.   Every RM1 top-up = ONE (1) day of validity.

47.   Subscribers will need to top-up and stay Active to continue to make calls, SMS, and access to the internet to avoid their SIM Card from falling into Barred (Subscribers can only receive incoming voice calls and SMS with no outgoing calls, SMS, and mobile data).

48.   Subscribers must top-up to resume full Service. Subscribers must top up their Account before the SIM Card reaches the Blocked status, otherwise their Account will be terminated, and Subscribers’ balance credit will be forfeited. In such a circumstance, Subscribers’ mobile number will be withdrawn with immediate effect without prior written notice from XOX MOBILE. Subscribers will then have to purchase a new Starter Pack to access the Service.

 

PREPAID TOP-UP VOUCHERS

49.   The reload validity of the Talk Time credit is the period of time between the date of reloading and the stipulated validity period stated on the back of Subscribers’ reload vouchers whereby they are granted access to the Services; i.e. 1 day for RM1.00 reload vouchers, 7 days for RM7.00 reload vouchers and 30 days for RM30.00 reload vouchers. (Note: The validity period of reloads purchased from the alternate reload channels will be the same as the regular reload vouchers. Every time Subscribers reload, their SIM Card will compare the remaining validity period of their existing Talk Time credit with the validity period of their new reload. The higher of the two validity periods will be effective).

 

50.   Reload vouchers which have passed the expiry date imprinted on them will not be usable and/or returnable.

51.   The reload vouchers are not refundable. Any value that has been reloaded is not refundable. XOX MOBILE will not be liable for any loss or damage due to reloading errors caused by the user of the voucher.

52.   XOX MOBILE reserves the right to forfeit any remaining Talk Time credit after the expiry of the respective validity periods.

53.   Any reload performed using any of the alternate reload channels outlined in this website or via any other channel which may be added from time to time will be subjected to their own respective terms and conditions that are not governed by XOX MOBILE.

 

PREPAID VALIDITY LENGTH & RATES

54.   Prepaid Validity is the duration of a line being in the active status. It is when you can make and receive calls and send and receive SMS.

55.   In the telecommunications industry, RM1.00 = 1 day of validity.

56.   XOX MOBILE gives you TWENTY-EIGHT (28) months validity instantly by purchasing Unlimited Data + Hotspot (UNL35).

57.   You must successfully purchase Unlimited 35 Welcome Deal in order to enjoy the TWENTY-EIGHT (28) months validity promo given by XOX MOBILE.

58.   Upon completion of one of the purchases above, you are entitled to receive an additional EIGHT (8) months validity in voucher form through BLACK App.

59.   Subscribers are required to download BLACK App and claim the EIGHT (8) months validity voucher through BLACK App > Profile > Reward within the redemption period of THIRTY (30) days.

 

AUTO-RENEWAL

60.   Auto-renewal is when your mobile data plan automatically renews at the end of your plan's expiry period, giving you a hassle-free experience in XOX MOBILE.

61.   XOX MOBILE Subscribers can only use the auto-renewal function provided they have an active monthly mobile data plan.

62.   Auto-renewal function is only applicable for our monthly mobile data plans including FAT Data plans, Extra SYOX plan, and Unlimited 35 plan.

63.   Auto-renewal is NOT applicable for the Weekly and Daily Mobile Data plans.

64.   Auto-renewal function is also not applicable for add on packages as stated below: -

a.       Add on – 500MB

b.       Add on – 5GB

65.   To stop the auto-renewal function, Subscribers can send DATA AR OFF to 22111/23388.

66.   To terminate the mobile data plan immediately, Subscribers can send DATA END to 22111/23388.

 

XOX MOBILE DATA SUBSCRIPTION

67.   TBG Prepaid Subscribers can only subscribe to a mobile data plan provided they have enough data in their Season Pass counter or Prepaid credit in their account.

68.   Whenever a TBG Prepaid Subscriber subscribes to any mobile data plans purchasable using Season Pass, it will be taken from the Season Pass counter first.

69.   In the event they do not have enough data in their Season Pass counter, XOX MOBILE will automatically deduct their chosen mobile data plan based on the price from their Prepaid credit in their account.

70.   Here are the codes to subscribe to XOX MOBILE’s FAT Data plans:

 

FAT Data Plans	Type	Validity	Price	Code	Channel
50GB	Monthly	30 Days	RM50.00	DATA FATPROMO	23388/22111
30GB	Monthly	30 Days	RM50.00	DATA FAT30	23388/22111
25GB	Monthly	30 Days	RM30.00	DATA MOREFAT	23388/22111
15GB	Monthly	30 Days	RM30.00	DATA FAT15	23388/22111
5GB	Monthly	30 Days	RM12.00	DATA FAT5	23388/22111
2GB	Monthly	30 Days	RM5.00	DATA FAT2	23388/22111
1GB	Monthly	30 Days	RM15.00	DATA FAT1	23388/22111
500MB	Monthly	30 Days	RM12.00	DATA FAT500	23388/22111
5GB	Weekly	7 Days	RM10.00	DATA FATW5	23388/22111
2GB	Weekly	7 Days	RM5.00	DATA FATW2	23388/22111
2GB	Daily	24 Hours	RM5.00	DATA FATD2	23388/22111
1GB	Daily	24 Hours	RM3.00	DATA FATD1	23388/22111

 

71.   Daily Mobile Data Plan – 1GB for RM3.00 and/or 2GB for RM5.00 will only be deducted from the Subscriber’s Prepaid credit in their account.

72.   Here are the codes to subscribe to XOX MOBILE’s Unlimited 35 and Extra SYOX plans:

Mobile Data Plans	Type	Validity	Price	Code	Channel
Unlimited 35 Plan	Monthly	30 Days	RM35.00	DATA UNL35	23388/22111
Extra SYOX Plan	Monthly	30 Days	RM30.00	SP ESP30	23388/22111

 

FURTHER INFORMATION

73.   Notwithstanding the Subscriber's status under the TBG Prepaid Plan and any validity period from Welcome Deal Packages, XOX reserves the right, at all times, to terminate the Subscriber's subscription to the Plan(s) and its services if the Subscriber has not made a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days. Where plan and its Services is Terminated, XOX may revoke the Subscriber's mobile telephone number(s) with immediate effect and without further notice after a final reminder has been given to the Subscriber.

 

74.   Clause 73 shall not apply to Subscriber(s) whose mobile telephone number(s) are on any active validity package offered by XOX and purchased by the Subscriber. For the avoidance of doubt, Clause 73 shall take effect on the expiry date of the Subscriber(s) respective validity package.

 

75.   Upon termination of the Subscriber’s subscription to the Plan(s), any unused balance credit, data, talk time and SMS will be forfeited with no refund to the Subscriber. For this purpose, Clause 73 shall prevail over, if any, all other Terms and Conditions governing use of the TBG Prepaid Plan, save and except for WAWA, which is subject to the WAWA Prepaid Terms and Conditions.

 

XOX MOBILE PREPAID MOBILE DATA ADD-ONS & RATES

76.   If TBG Prepaid Subscribers run out of data before their mobile data plan is renewed, they will be able to purchase our data add on as stated in our website.

77.   TBG Prepaid Subscribers can only purchase data add on provided that they have an active mobile data plan.

78.   XOX MOBILE’s data add-on options are stated below: -

 

 

CHANGE OF PLAN

79.   TBG Prepaid Subscribers are allowed to switch from TBG Prepaid to ONEXOX Prepaid, WAWA Prepaid, ONEXOX BLACK or TBG Edition Plans.

80.   TBG Prepaid Subscribers are not allowed to switch from TBG Prepaid to other FC Edition Plans.

81.   ONEXOX BLACK, ONEXOX Prepaid, WAWA Prepaid, and TBG Edition Plans Subscribers are allowed to switch to TBG Prepaid.

MISCELLANEOUS

82.   This Agreement shall be governed by and construed in accordance with the laws of the Malaysia Government, without reference to conflicts of law rules. If any provision of this Agreement is found invalid or unenforceable, that provision shall be enforced to the maximum extent possible, and the other provisions contained herein will remain in full force and effect. The failure by XOX MOBILE to insist upon or enforce strict performance of any provision of the Agreement shall not be construed as a waiver of any provision or right. This Agreement constitutes the entire agreement between you and XOX MOBILE with respect to the ‘User Get User - Referral Programme’.

83.   All disputes and claims arising out of, or relating to this Agreement, which cannot be settled amicably by negotiation between the parties shall be filed in the proper courts of Kuala Lumpur, to the exclusion of all courts and venues. This Agreement shall be interpreted, construed in accordance with, and governed by Malaysia law.

84.   XOX MOBILE reserves the right to change, amend, modify, suspend, continue, vary, modify terminate, and/or add on to all or any part of the Terms & Conditions at any time without prior notice. The Terms and Conditions stated herein shall continue to apply subject to any changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions contained in this document and shall be read and construed to be enforceable as if such changes, amendments, modifications, suspensions, continuations, variations, modifications, terminations and/or additions were inserted in the document.

 

Last Updated on 14^th March 2024