PREPAID VALIDITY PACKAGES TERMS & CONDITIONS

Effective 1st June 2025, Prepaid Validity Packages will no longer be available. However, Subscribers who have purchased the Prepaid Validity Packages before 1st June 2025 may continue to enjoy the validity without interruption.

GENERAL

1.       This Validity Packages Terms & Conditions is subject to the General Terms & Conditions, the Specific Terms & Conditions, and any other applicable terms and conditions and/or policies, all at https://onexox.my/

2.       Capitalised terms herein have the same meaning as defined in the General Terms & Conditions.
XOX MOBILE reserve the rights without liability, to revise and/or amend this Specific Terms & Conditions, modify, suspend, continue, terminate, add to the Plan, and revise our pricing.

3.       XOX MOBILE reserve the rights without liability, to revise and/or amend this Validity Packages, this Validity Packages Terms & Conditions, General and Specific Terms & Conditions, modify, suspend, continue, terminate, add to the Validity Packages, and revise our pricing. Where reasonably practicable, XOX MOBILE will give Subscribers reasonable advance notice of such changes. Subscribers’ continued use of the subscription and/or the service following the Effective Date of any such change shall constitute unconditional acceptance by you of such change and Subscribers shall be bound by the same. Subscribers accept to be responsible for regularly viewing information at https://onexox.my/

VALIDITY PACKAGES

1.       Validity Packages is offered to its Prepaid Subscribers to extend their validity period of their prepaid lines.

2.       Validity Packages are available for purchase via BLACK App or XOX Self Care until further notice.

a.       BLACK App > Mobile Management > Validity

b.       XOX Self Care > Mobile Management > Validity

3.       The Validity Packages available are as stated below. Purchase of any Validity Package will grant Subscribers six (6) or twelve (12) months, whichever applicable, active days to the Subcriber’s Plan:

4.       The Validity Packages are offered to all new and existing Subscribers below:

a.       ONEXOX Prepaid Subscribers;

b.       The Bos Gaurus (TBG) Prepaid Subscribers; and

c.       WAWA Prepaid Subscribers.

5.       Subscribers may purchase the Validity Packages at any time to extend the validity of their respective prepaid lines. There is no purchase limit for Validity Packages.

6.       The validity will be reflected in Subscribers’ Prepaid lines within 24 hours of successful purchase. Subscribers may check their validity via:

a.       BLACK App > Mobile Management

b.       XOX Self Care > Mobile Management

c.       SMS: Send “BAL” to 23388

d.       USSD: Dial *150#

7.       The purchase of the Validity Packages will not override Subscriber’s existing validity. It will be accumulated into and added on from Subscriber’s existing validity.

Illustration: Your current validity is until 20^th May 2024. If you purchased the 12 Months Validity Package on the same day (20^th May 2024), your extended validity will be until 20^th May 2025.

OTHER TERMS & CONDITIONS

1.       All purchases of the Validity Packages are final and are not refundable, exchangeable, or transferable.

2.       Subscriber’s 36 months validity (28 months + 8 months) from the Welcome Deal Packages shall not be deemed and/or considered as a Validity Package in any form whatsoever. Under the Welcome Deal Packages, Subscriber must perform a cumulative top up of at least RM30.00 for a continuous period of one hundred and twenty (120) days, failing which, will result in the Subscriber’s Plan and Services termination and number being revoked and any unutilised credit will be forfeited.

3.       XOX MOBILE reserves the right to alter, modify, change, extend and/or terminate the availability of the any or all of the Validity Packages or amend, modify the terms and conditions of any or all of the Validity Packages at its sole discretion any time with or without prior notice. In case of any disputes arising directly or indirectly from the Validity Packages, the decision of XOX MOBILE shall be final.

Last Updated on 25^th March 2025